Best Cold Calling Software for Lead Generation in 2023 Best Cold Calling Software for Lead Generation in 2023 With all of the options available to agents to communicate with customers and leads, cold calling can seem like an… Source: Get VoIP Blog
Zoom to Integrate AI Assistant with Zoom Contact Center Zoom to Integrate AI Assistant with Zoom Contact Center More than a year after entering the CCaaS race, Zoom now has a robust solution: one with a lot to offer… Source: Get VoIP Blog
RingCentral vs Nextiva: Detailed Head-to-Head Comparison RingCentral vs Nextiva: Detailed Head-to-Head Comparison Today’s top phone system providers offer more than just calling. In addition to VoIP telephony, they offer multiple communication channels–like… Source: Get VoIP Blog
What Are IVR Payments & How to Use Them (Plus Top Providers) What Are IVR Payments & How to Use Them (Plus Top Providers) Customer billing issues, late payments, and complex payment options aren’t just frustrating–they also pose a serious threat to your business’s… Source: Get VoIP Blog
Aircall vs RingCentral: Compare Pricing, Features & UX Aircall vs RingCentral: Compare Pricing, Features & UX Aircall and RingCentral are two popular business communication platforms–but they each have very different feature sets, levels of scalability, and… Source: Get VoIP Blog
Five9 vs Talkdesk: Head to Head Showdown of CCaaS Solutions Five9 vs Talkdesk: Head to Head Showdown of CCaaS Solutions Five9 and Talkdesk are among the market leaders of contact center software that offer calling features such as IVR, auto… Source: Get VoIP Blog
What is Predictive Lead Scoring? Benefits & Practical Tips What is Predictive Lead Scoring? Benefits & Practical Tips Predictive lead scoring uses artificial intelligence to evaluate your leads on their likelihood of becoming customers. Predictive lead scoring analyzes… Source: Get VoIP Blog
What is Omnichannel Customer Service? Benefits & Examples What is Omnichannel Customer Service? Benefits & Examples Omnichannel contact centers let consumers seamlessly interact with your sales and support teams on the communication channel of their choosing. Today’s… Source: Get VoIP Blog
10 Best Talkdesk Alternatives (Tested & Compared) 10 Best Talkdesk Alternatives (Tested & Compared) Contact Center as a Service (CCaaS) solutions like Talkdesk create a seamless omnichannel customer journey powered by workforce engagement, team… Source: Get VoIP Blog
Dialpad-Google Cloud Alliance to Deliver Simpler AI Dialpad-Google Cloud Alliance to Deliver Simpler AI Various CCaaS providers have already added generative artificial intelligence capabilities to their platforms. That typically means that agents have a… Source: Get VoIP Blog
