Author name: Professor VoIP

Infographic: Create Greater Happiness in Your Contact Center Infographic: Create Greater Happiness in Your Contact Center In today’s always-connected world, customers expect immediate answers when contacting your call center. Disappoint them, and they’re likely to vent their frustrations at your agents or on social media sites. So how can you create a more happy experience …

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The Roadmap to Greater System Uniformity The Roadmap to Greater System Uniformity Running a company is a complex business. And things only become more challenging as a business starts to grow. For instance, early in a company’s life, the focus is often on innovation and functional delivery of a product or service—with cost efficiency taking …

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Thinking About Partnerships? Think RingCentral First. You and Your Customers Will Be Glad You Did. Thinking About Partnerships? Think RingCentral First. You and Your Customers Will Be Glad You Did. One of the skills I’ve honed over the 13 years I’ve spent managing and growing channel partner programs is the ability to spot a great …

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Parting Thoughts About Enterprise Connect 2016 Parting Thoughts About Enterprise Connect 2016 Before the events and memories of last week’s Enterprise Connect Conference and Expo in Orlando begin to evaporate as I return to the office and begin the digging out process, I wanted to capture the key trends, messages, sentiments and overall positive buzz …

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One for the Money, Two for the Show: Visit RingCentral at Channel Partners Conference and Expo One for the Money, Two for the Show: Visit RingCentral at Channel Partners Conference and Expo There’s many reasons to visit us at Channel Partners Conference and Expo in Las Vegas from March 16-18, but one of the best ones is …

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Which Airline Has The Worst Customer Service? [New Data] Which Airline Has The Worst Customer Service? [New Data] Think of your favorite company. Now think of your favorite company and their customer service. Chances are that part of… Source: Get VoIP Blog