Hosted IVR: How it Works, Benefits, and Top Providers Hosted IVR: How it Works, Benefits, and Top Providers Today’s customers value a personalized experience. They want to know that the brands they buy from are ready to listen… Source: Get VoIP Blog
What is Call Whisper? How it Works, Benefits & Top Providers What is Call Whisper? How it Works, Benefits & Top Providers In an increasingly connected world, customers have come to expect a stellar customer experience built on fast, efficient, and personalized… Source: Get VoIP Blog
What Is Visual IVR? Benefits, Use Cases & Top Providers What Is Visual IVR? Benefits, Use Cases & Top Providers Visual IVR is a customer self-service feature combining standard phone-based Interactive Voice Response with corresponding in-conversation visual content. Using Visual… Source: Get VoIP Blog
Zoom, Oracle to Enhance Virtual Patient Care Zoom, Oracle to Enhance Virtual Patient Care The American Health Association notes that roughly 25% of patients used telehealth in 2022, adding that this far exceeds the… Source: Get VoIP Blog
How to Design an Escalation Matrix For Call Center Agents How to Design an Escalation Matrix For Call Center Agents The level of availability of customer support agents is essential, as most consumers expect an immediate response to a customer… Source: Get VoIP Blog
What is Call Center Technology? Main Trends & Top Providers What is Call Center Technology? Main Trends & Top Providers Recent trends in call center technology, like automation and AI, make your business’s daily call flow much more organized and… Source: Get VoIP Blog
CallTools Pricing Plans, Features and Top Alternatives CallTools Pricing Plans, Features and Top Alternatives Rising customer expectations have made call center software an essential tool for businesses that wish to remain competitive in oversaturated… Source: Get VoIP Blog
What Is a Virtual Phone Number & How Do You Get One? What Is a Virtual Phone Number & How Do You Get One? Getting a virtual phone number is a simple, cost-effective way for your business to establish a local presence, save on… Source: Get VoIP Blog
IVR Call Flow: Benefits, Best Practices & Top Providers IVR Call Flow: Benefits, Best Practices & Top Providers An IVR system intelligently routes calls to the right department using an automatic call distributor (ACD) and gathers information about… Source: Get VoIP Blog
Call Center Automation: Why It's Important & Top Providers Call Center Automation: Why It's Important & Top Providers Call center automation helps manage high call volumes, increases operational efficiency, reduces the margin of human error, and lets agents… Source: Get VoIP Blog
