9 Essential Steps to Start a Call Center – Guide by GetVoIP 9 Essential Steps to Start a Call Center – Guide by GetVoIP When your business has outgrown its standard phone system, understanding how to start a call center improves the customer and… Source: Get VoIP Blog
Best Phone System Providers for Dental Offices Best Phone System Providers for Dental Offices Modern dental practices are responsible for maintaining patient records, scheduling appointments, billing insurance companies, growing their practice, and more–all on… Source: Get VoIP Blog
Poly/HP + Pexip Hope to Extend More Secure Meetings Poly/HP + Pexip Hope to Extend More Secure Meetings Poly, a company now owned by HP, has paired with Oslo-based Pexip to deliver a trio of solutions: set to… Source: Get VoIP Blog
8 Actionable Ways to Reduce Hold Times in a Call Center 8 Actionable Ways to Reduce Hold Times in a Call Center While internal business miscommunication is costly, it often pales in comparison to the costs of lost revenue and time from long customer… Source: Get VoIP Blog
Computer Telephony Integration (CTI): All You Need to Know Computer Telephony Integration (CTI): All You Need to Know Computer Telephony Integration (CTI) streamlines multiple business applications within one interface and enables essential call center software features like in-call… Source: Get VoIP Blog
What is Outbound IVR and How Does it Work? What is Outbound IVR and How Does it Work? IVR menus provide callers with a self-service system that helps them reach the right business department, action, or information. While… Source: Get VoIP Blog
What is Multi-Level IVR? Benefits & Top Providers What is Multi-Level IVR? Benefits & Top Providers Multi-level interactive voice response (IVR) takes your inbound calling system to the next level. It’s an automated system that improves… Source: Get VoIP Blog
What is IVR Containment and Why is It Important? What is IVR Containment and Why is It Important? When an IVR system functions optimally with adequate self-service, it helps inbound callers resolve their own needs. This self-service functionality… Source: Get VoIP Blog
What is Cloud IVR? Its Benefits & Top Providers What is Cloud IVR? Its Benefits & Top Providers As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company. Most… Source: Get VoIP Blog
GoTo Overhauls Platform, Fresh Integrations, Analytics GoTo Overhauls Platform, Fresh Integrations, Analytics GoTo has announced over thirty fresh features it expects will make managing IT; simpler with new functionalities that include: access… Source: Get VoIP Blog
