Author name: Professor VoIP

How AI automation drives contact center scalability How AI automation drives contact center scalability Contact center agents start each day bracing for the inevitable—ringing phones, repetitive inquiries, and the ever-growing pressure to provide fast, personalized service. Each conversation brings new challenges: a billing question here, a technical issue there, all against a backdrop of rising …

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The future of AI investment in legal communications The future of AI investment in legal communications Artificial intelligence is rapidly becoming a critical investment area for law firms looking to stay competitive. As explored in our previous posts on AI adoption and security concerns in the legal sector, firms are grappling with how to effectively …

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What is B2B customer service? Explanation, + tips & examples What is B2B customer service? Explanation, + tips & examples There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration, you …

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Insights from the innovators: Enhancing customer experiences with AI-powered communications Insights from the innovators: Enhancing customer experiences with AI-powered communications AI is transforming how businesses interact with and support their customers. From intelligent routing to real-time transcription and sentiment analysis, AI-driven tools are enabling organizations to provide more personalized, efficient, and satisfying customer experiences. By …

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RingCentral Events: New industry-changing pricing designed for today’s marketers RingCentral Events: New industry-changing pricing designed for today’s marketers Authors: Jordan Arnold and Ben Wu Event technology costs have been climbing for years, leaving marketers and event organizers frustrated as their budgets shrink and their options narrow. At RingCentral, we’ve heard your frustrations—the unexpected overage charges, …

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RingCentral’s innovation recognized in G2 2025 Spring Report RingCentral’s innovation recognized in G2 2025 Spring Report   RingCentral has once again demonstrated its industry leadership in AI-powered communications in the latest G2 2025 Spring Report. This recognition underscores our commitment to delivering cutting-edge solutions that empower businesses worldwide to connect through calls, messages, meetings, and …

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Designing a roadmap that makes AI work for your contact center Designing a roadmap that makes AI work for your contact center Artificial intelligence is starting to show up in contact centers everywhere—through intelligent virtual agents, real-time guidance tools, and dashboards that promise to make operations smarter. But let’s be clear: more AI doesn’t automatically …

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RingCentral’s WISE ERG celebrates Women’s History Month with the theme: Accelerate Action RingCentral’s WISE ERG celebrates Women’s History Month with the theme: Accelerate Action Highlight: In celebration of Women’s History Month, RingCentral’s Women In SaaS Empowerment (WISE) Employee Resource Group (ERG) embraced this year’s theme, Accelerate Action, by hosting events focused on advancing professional growth …

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Agentic AI: Maximize every conversation with AI-powered business communications Agentic AI: Maximize every conversation with AI-powered business communications Every customer interaction holds untapped potential. And many businesses are unsure how to utilize conversation insights to be more intelligent and effortless for both customers and employees. Agentic AI offers a solution. It goes beyond simple rule-based …

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Java Meetup Recap Java Meetup Recap On February 27th, we welcomed over 50 tech professionals to our office for an engaging evening of knowledge exchange and networking. The event was organized in collaboration with JUG BG, the famous Java group, bringing together the local tech community to discuss Java-related topics. Our event took place in …

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