How to Save Money on VoIP Phones–Or Get One for Free! How to Save Money on VoIP Phones–Or Get One for Free! Whether you’re starting a call center for the first time or upgrading your current hardware, finding ways to save money… Source: Get VoIP Blog
GoTo Launches Contact Center Pro Offering Complete Flexibility GoTo Launches Contact Center Pro Offering Complete Flexibility Modern customers desire fast, effective, and personalized service, but meeting these expectations can be difficult and expensive, particularly for companies… Source: Get VoIP Blog
What is a Call Center Workflow and Why Do You Need it? What is a Call Center Workflow and Why Do You Need it? Call center workflows automate customer-service processes that involve multiple steps. This includes sending alerts and notifications to a supervisor, routing… Source: Get VoIP Blog
What is a Contact Center? Benefits & Business Use Cases What is a Contact Center? Benefits & Business Use Cases A contact center is a valuable tool for customer service. Today’s contact center technology enables agents to make outbound sales… Source: Get VoIP Blog
Talkdesk Workforce Management Review + 5 Features We Like Talkdesk Workforce Management Review + 5 Features We Like Talkdesk Workforce Management (WFM) is an intelligent workforce management platform with omnichannel AI forecasting, automated agent scheduling, performance monitoring, and… Source: Get VoIP Blog
AI Based Call Center: Everything You Need to Know AI Based Call Center: Everything You Need to Know In recent years, call center software has heavily integrated artificial intelligence (AI) to automate time-consuming business processes, improve customer experience,… Source: Get VoIP Blog
Best Outbound Call Center Software & Its Use Cases Best Outbound Call Center Software & Its Use Cases Outbound call center software facilitates customer engagement by helping agents reach out to as many customers, leads, and contacts as… Source: Get VoIP Blog
What is Workforce Engagement Management (WEM)? What is Workforce Engagement Management (WEM)? Workforce Engagement Management (WEM) is a component of Workforce Optimization (WFO) focused on improving the employee experience, increasing agent retention,… Source: Get VoIP Blog
NICE Workforce Management Review + 5 Features We Like NICE Workforce Management Review + 5 Features We Like NICE Workforce Management (WFM) is a CXone contact center feature suite with AI-powered forecasting, scheduling, employee engagement, and performance management… Source: Get VoIP Blog
Omnichannel vs Multichannel Contact Center: Which to Choose? Omnichannel vs Multichannel Contact Center: Which to Choose? Omnichannel and multichannel contact center solutions enable you to serve customers with multiple channels and touchpoints. However, the two types… Source: Get VoIP Blog
