Freshdesk Contact Center Review: Pricing and Key Features Freshdesk Contact Center Review: Pricing and Key Features Contact Center as a Service (CCaaS) is a cloud communications and CX software designed to improve and automate workflows, provide… Source: Get VoIP Blog
Call Center Management: Everything You Need to Know Call Center Management: Everything You Need to Know Effective call center management means happier customers, more productive agents, and clear communication strategies that speed up the resolution process…. Source: Get VoIP Blog
What is Remote Call Forwarding? Benefits & Best Practices What is Remote Call Forwarding? Benefits & Best Practices Given that consumers expect to receive a response within 10 minutes or less of contacting a company, around-the-clock customer support is… Source: Get VoIP Blog
10 Common Call Center Problems and How to Solve Them 10 Common Call Center Problems and How to Solve Them From long wait times to untrained staff and technological issues, unaddressed call center problems lead to frustrated customers, lost business,… Source: Get VoIP Blog
Cisco Webex Contact Center: Review of Key Features & Pricing Cisco Webex Contact Center: Review of Key Features & Pricing Today’s contact center software includes live and automated omnichannel communication capabilities alongside cutting-edge analytics, machine learning, and advanced collaboration tools… Source: Get VoIP Blog
Zoom Pricing Guide: A Review of All Zoom Products & Plans Zoom Pricing Guide: A Review of All Zoom Products & Plans Though Zoom is best known for its video conferencing platform, Zoom Meetings, it has continually expanded to offer additional software… Source: Get VoIP Blog
RingCentral MVP vs Zoom One: Features, Pricing, Pros & Cons RingCentral MVP vs Zoom One: Features, Pricing, Pros & Cons The main difference between RingCentral vs Zoom is that Zoom prioritizes video, while RingCentral prioritizes phone and chat. Zoom One… Source: Get VoIP Blog
Call Center Metrics & KPIs to Measure Agent Performance Call Center Metrics & KPIs to Measure Agent Performance Metrics and KPIs track many aspects of your call center: agent performance, inbound activity, customer satisfaction, staffing needs, and more…. Source: Get VoIP Blog
Vonage Delivers Two-Way Omnichannel Experiences Vonage Delivers Two-Way Omnichannel Experiences Deemed Proactive Connect, the freshly-launched unified communications tool: lets businesses of all sizes deliver customized, scalable, omnichannel experiences and bulk messages… Source: Get VoIP Blog
First Call Resolution 101: All You Need to Know About FCR First Call Resolution 101: All You Need to Know About FCR Whether you’re monitoring agent productivity, evaluating customer satisfaction levels, or tracking specific key performance indicators like call center abandonment rate… Source: Get VoIP Blog
