What is an Omnichannel Contact Center? What is an Omnichannel Contact Center? Omnichannel contact center software helps companies provide a seamless communication experience with their customers on their preferred communication channel, regardless… Source: Get VoIP Blog
Microsoft Rolls Out Various AI Agent Assist Tools Microsoft Rolls Out Various AI Agent Assist Tools Microsoft has long been a leader in implementing artificial intelligence into its various tools; be it, the sort designed for… Source: Get VoIP Blog
What is UCaaS? Unified Communications as a Service Guide What is UCaaS? Unified Communications as a Service Guide While you love the flexibility and cost-savings of a remote workforce, it sometimes feels like a struggle to get your… Source: Get VoIP Blog
UCaaS vs VoIP: What Is the Difference & Which to Use? UCaaS vs VoIP: What Is the Difference & Which to Use? VoIP and UCaaS are two of today’s most popular business communication systems, offering remote and in-house teams mobility, scalable solutions,… Source: Get VoIP Blog
What is Intelligent Call Routing & How Does it Work? What is Intelligent Call Routing & How Does it Work? Intelligent call routing (ICR) is a business telecom innovation designed to increase efficiency of automated call management and improve the customer… Source: Get VoIP Blog
Five9 vs NICE CXone: Comparison of Contact Center Solutions Five9 vs NICE CXone: Comparison of Contact Center Solutions Five9 and NICE CXone are two of today’s most popular contact center providers, both offering omnichannel CCaaS software with a… Source: Get VoIP Blog
Hosted Phone System: Features, Benefits, & Top Providers Hosted Phone System: Features, Benefits, & Top Providers A hosted phone system gives your team access to the feature-rich world of VoIP telephony – plus the mobility of… Source: Get VoIP Blog
Five9 Dialer Review: Features, Pricing, and User Experience Five9 Dialer Review: Features, Pricing, and User Experience Outbound dialers eliminate the need for manual dialing, filter out other time wasters like busy signals and disconnected phone lines,… Source: Get VoIP Blog
Slack: Latest to Leverage Generative AI Tools for CX Slack: Latest to Leverage Generative AI Tools for CX According to a research report conducted by Slack (now owned by Salesforce); regarding new Generative artificial intelligence like ChatGPT –… Source: Get VoIP Blog
Zendesk Talk: Overview of Pricing Plans and Key Features Zendesk Talk: Overview of Pricing Plans and Key Features Omnichannel customer support channels today include popular digital channels like live chat, social media messaging, and business texting–but over half… Source: Get VoIP Blog
