Zendesk Talk: Overview of Pricing Plans and Key Features Zendesk Talk: Overview of Pricing Plans and Key Features Omnichannel customer support channels today include popular digital channels like live chat, social media messaging, and business texting–but over half… Source: Get VoIP Blog
SIP Trunking vs VoIP: Overview, Key Differences, Pros & Cons SIP Trunking vs VoIP: Overview, Key Differences, Pros & Cons When transitioning your business phone system from landline to VoIP telephony, SIP trunking and VoIP are strong options. Both types… Source: Get VoIP Blog
Vonage Wants to Propel CX, Launching New AI Tools Vonage Wants to Propel CX, Launching New AI Tools Vonage is one UC provider with plenty of homegrown APIs, the kind designed to create various experiences for its customers…. Source: Get VoIP Blog
Call Center Software Pricing: A Closer Look At Top Solutions Call Center Software Pricing: A Closer Look At Top Solutions Call center software offers advanced features, business process automation, communication channels, real-time and historical analytics, and self-service options that improve… Source: Get VoIP Blog
Best HIPAA-Compliant Call Center Software for Healthcare Best HIPAA-Compliant Call Center Software for Healthcare In the healthcare industry, providing timely and accurate support to patients, healthcare providers, and other stakeholders is of utmost importance…. Source: Get VoIP Blog
The Best Free and Open-Source Call Center Software for 2023 The Best Free and Open-Source Call Center Software for 2023 Whether you’re opening a new business, expanding your existing one, or need to upgrade to a VoIP phone system with… Source: Get VoIP Blog
Salesforce Delivers New Contact Center AI Features Salesforce Delivers New Contact Center AI Features Salesforce, most notably known for its CRM (customer relationship management) software and for acquiring Slack, formalizing the purchase in July 2021,… Source: Get VoIP Blog
Best Auto Dialer Software for Call Centers Best Auto Dialer Software for Call Centers An auto dialer is a valuable part of a call center, making sales and customer service more efficient. There are… Source: Get VoIP Blog
Five9 Aims to Nix Agent-Customer Language Barriers Five9 Aims to Nix Agent-Customer Language Barriers Recently, Five9 announced the soft launch of a feature designed to reduce agent-customer misunderstandings. Five9 hopes that the feature will… Source: Get VoIP Blog
What is a Cloud Contact Center? Overview, Benefits, Features What is a Cloud Contact Center? Overview, Benefits, Features In today’s fast-paced and ever-evolving business landscape, providing excellent customer service is more important than ever. With the rise of… Source: Get VoIP Blog
