Author name: Professor VoIP

RingCentral unveils the latest AI innovations for RingCX RingCentral unveils the latest AI innovations for RingCX Since its launch in 2023, RingCX has provided purpose-built AI capabilities to help businesses solve specific pain points. Intelligent Virtual Agents (IVA): AI-powered virtual agents can autonomously handle a wide array of customer inquiries, to eliminate long hold times …

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What is UCaaS (Unified Communications as a Service)? Your complete guide What is UCaaS (Unified Communications as a Service)? Your complete guide Unified Communications as a Service (UCaaS) is a type of communications solution that’s been around for a while now. Flexible, mobile, and scalable, UCaaS platforms are made for modern businesses and if you’re …

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Addressing AI security concerns in law firms Addressing AI security concerns in law firms As artificial intelligence (AI) continues to reshape nearly every industry, law firms have to contend with some unique security challenges, particularly in the realm of voice and video fraud. Recent findings from “The state of AI in legal communications” report reveal …

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Marty Elwell shares his Vision for RingCentral’s customer support Marty Elwell shares his Vision for RingCentral’s customer support Highlights: Marty Elwell joined RingCentral as VP of Customer Support 6 months ago. We checked in with Marty to learn more about his journey and vision for RingCentral’s customer support A new chapter After speaking with RingCentral’s …

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AI for small businesses (Benefits and AI tools recommendations) AI for small businesses (Benefits and AI tools recommendations) Small businesses today face numerous challenges in staying competitive. Artificial Intelligence (AI) offers powerful solutions to these challenges, enabling even the smallest companies to improve their operations and gain data-driven insights for better business decisions. Once considered …

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Personalizing customer interactions with AI Personalizing customer interactions with AI Artificial intelligence is transforming how businesses interact with customers, enabling more personalized and efficient experiences. As AI adoption in customer communications grows, companies are discovering new ways to tailor interactions and anticipate customer needs. AI’s impact on customer engagement Recent data shows the impact AI …

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What’s a BPO call center or contact center? All you need to know about outsourcing What’s a BPO call center or contact center? All you need to know about outsourcing If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a …

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Why your contact center needs a CRM integration Why your contact center needs a CRM integration Contact centers handle thousands of interactions every day. Yet, too many still operate like it’s 1999—agents flipping between screens, customers providing basic account information to start the interaction, and managers working off outdated reports. Every inefficiency adds up. Disconnected …

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Call center voice analytics: What it is and how you can best use it Call center voice analytics: What it is and how you can best use it In business, data-driven decisions tend to have a far greater chance of success than those based on instinct or intuition. Call or contact center voice analytics—also known …

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