Customer Self-Service: Benefits, Best Practices & Top Tools Customer Self-Service: Benefits, Best Practices & Top Tools The shift to remote work and the rise of cloud-based software have drastically increased the number of daily customer service… Source: Get VoIP Blog
Best VoIP Routers for Business or Home: Detailed Comparison Best VoIP Routers for Business or Home: Detailed Comparison Choosing the right VoIP router is an overwhelming but essential process. After all, fast Internet speeds and high-quality, consistent service… Source: Get VoIP Blog
UCaaS vs CCaaS: Differences, Similarities & When to Use UCaaS vs CCaaS: Differences, Similarities & When to Use Software as a Service gives businesses access to advanced communication and collaboration features with the added benefits of scalability, ease… Source: Get VoIP Blog
IVA vs IVR: What is the Difference & Which You Should Use? IVA vs IVR: What is the Difference & Which You Should Use? IVA and IVR are automated virtual alternatives to human agents designed to enhance the customer experience and speed up the… Source: Get VoIP Blog
Multichannel Contact Center 101: All you Need to Know Multichannel Contact Center 101: All you Need to Know A multichannel contact center provides customer-facing agents with centralized cross-channel communication capabilities and up-to-date customer data, streamlining customer support and… Source: Get VoIP Blog
VoIP vs PBX: Key Differences, Pricing, Pros & Cons VoIP vs PBX: Key Differences, Pricing, Pros & Cons VoIP is the new standard for seamless business communication between remote team members, in-house employees, and most importantly, your customers…. Source: Get VoIP Blog
What Is Conversational Marketing? Benefits, Features & Examples What Is Conversational Marketing? Benefits, Features & Examples Immediate responses to support requests, personalized product recommendations based on past purchases, seamless interactions with team members across multiple communication… Source: Get VoIP Blog
Chatbots vs Live Chat: Differences + Pros and Cons For Business Chatbots vs Live Chat: Differences + Pros and Cons For Business In our world of smartphones, electric cars, and space tourism, it’s easy to forget just how much of an impact… Source: Get VoIP Blog
25 Best Examples of CRM Software 25 Best Examples of CRM Software Almost every business can immensely benefit by using the right CRM (Customer Relationship Management) software. CRM software can include extremely… Source: Get VoIP Blog
7 tips on working across global teams in 2022 7 tips on working across global teams in 2022 I’m currently writing from my family’s home in Toronto, Canada, which is a far cry from my own home in Dublin, Ireland. At the same time, I report to a team that’s mostly based in the Bay …
