Sweet relief Sweet relief Highlights: To date, 1,942,742 acres have burned across California There are currently 14,773 firefighters battling 14 active large wildfires It’s wildfire season in California, and it’s a bad one. How bad? Astronauts aboard the International Space Station can see it…and they don’t like what they see. Our hearts go out …
Four benefits of a next-gen cloud contact center Four benefits of a next-gen cloud contact center Highlights: Customers are demanding support that effectively balances quick responses with personalization and automation with a human touch. Next-generation cloud contact centers are at the center of the customer experience transformation agenda. Next-gen cloud contact centers use unified communications …
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Reimagine your contact center possibilities Reimagine your contact center possibilities Highlights:Â As customer expectations continue to change and shift, organizations must be prepared to change alongside them Customer experience, agent collaboration, and empowering agents are keys to successful hybrid working arrangements for agents From AI to video to channels customers suddenly pick up and drop, …
With RingCentral Contact Center, online retailer K&L Wine Merchants is toasting its operational improvements With RingCentral Contact Center, online retailer K&L Wine Merchants is toasting its operational improvements Whether you’re a wine connoisseur or just hosting an event and need help finding the perfect pairing for the meal you’ll be serving, many industry insiders will …
This educational agency serves 40% of Washington’s public-school students. With the help of RingCentral, that didn’t stop during COVID This educational agency serves 40% of Washington’s public-school students. With the help of RingCentral, that didn’t stop during COVID Highlights: By migrating to RingCentral, Puget Sound Educational Service District was able to replace four disjointed phone …
RingCentral Contact Center helps Veriforce unite its global support teams, reduce costs, and improve customer service RingCentral Contact Center helps Veriforce unite its global support teams, reduce costs, and improve customer service Highlights: Veriforce’s inside-sales and support agents now have the tools and features to be more efficient and responsive to customers than ever. With …
Canada’s top insurance services company deployed RingCentral MVP including RingCentral Video and saw 50% cost reduction and increased productivity Canada’s top insurance services company deployed RingCentral MVP including RingCentral Video and saw 50% cost reduction and increased productivity Highlights: Savings: Migrating to RingCentral led to a 50% cost reduction by consolidating telecom vendors, gaining better …
How one of America’s largest independent specialty pharmacies improves operations with RingCentral’s API integrations How one of America’s largest independent specialty pharmacies improves operations with RingCentral’s API integrations Highlights: Integrating: By using the RingCentral Fax API to pull faxes digitally into its patient case management system, Senderra’s staff saves enormous amounts of time every day. …
How this top charter school organization used RingCentral MVP with video for remote learning and even graduation ceremonies How this top charter school organization used RingCentral MVP with video for remote learning and even graduation ceremonies Highlights: Educating: Using RingCentral Video, the teachers at all 15 Ascend schools were able to continue teaching students, remotely, …
Safety first: 7 pandemic back-to-school tips Safety first: 7 pandemic back-to-school tips Highlights: This school year presents significant health and safety challenges A unified communications platform helps schools protect students, teachers, and staff Schools can prioritize safety by choosing their communication carefully The 2021-2 academic school year will heavily feature masks, hand sanitizer, and other …
