How to make hybrid work a success for employees How to make hybrid work a success for employees Highlights: With the pandemic winding down, business leaders are considering how they’ll return to the office. Will it be fully onsite, fully remote, or a hybrid approach? Hybrid work comes in different forms, and businesses will have …
Mobility momentum in retail: How to obtain it and articulate the value Mobility momentum in retail: How to obtain it and articulate the value Companies of all stripes are in the same “show-the-value” boat when it comes to investing in technology. The window of opportunity to complete technology implementations is small; the opportunity to demonstrate …
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How to choose a team chat app for your small business How to choose a team chat app for your small business Looking for a chat app that helps your team stay in touch, wherever they work? You’ve come to the right place. In the world of hybrid work, communication reigns supreme. If folks in …
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The 411 on RTO The 411 on RTO Highlights: Current plans call for a return in January, 2022 The fast-spreading Delta variant of COVID-19 could lead to new restrictions From reopening cities to reappearing hot spots, we’re all living with uncertainty when it comes to, well, everything. But one thing that’s on everyone’s mind is, …
RingCentral delivers meaningful efficiencies in manufacturing, customer survey reveals RingCentral delivers meaningful efficiencies in manufacturing, customer survey reveals There are few sectors where efficiency and profitability are so closely linked as manufacturing. But there’s a tactic that can significantly improve the bottom line. Deploying a unified communications solution provides measurable improvements that relieve bottlenecks and …
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Human connections build a powerhouse culture Human connections build a powerhouse culture Highlights: Comparably’s Leadership Awards 2021 is based on 10 million anonymous employee responses across 60,000 companies large and small. Comparably’s mission is “to create more transparent and rewarding workplaces for all.” Every year, workplace culture experts Comparably anonymously poll employees from tens of thousands of companies …
These statistics will make you rethink your phone solution These statistics will make you rethink your phone solution With the advent of new(ish) communication tools such as team messaging and video conferencing, it’s easy to think that phones are losing their relevance—especially after a year of working remotely. After all, those tools were a saving …
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Improving customer experience with the right IVR strategy Improving customer experience with the right IVR strategy Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A poorly-designed IVR menu leads to a negative contact center customer experience Designing a positive IVR experience involves giving customers self-service options …
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5 Ways to improve contact center agent satisfaction 5 Ways to improve contact center agent satisfaction Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform better, create a better customer experience, and have lower turnover There are multiple ways to improve agent satisfaction in contact centers What is your contact …
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Which type of auto dialer does your contact center need? Which type of auto dialer does your contact center need? Highlights: Auto dialers are software tools that automatically dial phone numbers from a list and connect people to either a contact center agent or a pre-recorded message. There are four types of auto dialers: progressive, …
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