Omnichannel vs Multichannel Contact Center: Which to Choose? Omnichannel vs Multichannel Contact Center: Which to Choose? Omnichannel and multichannel contact center solutions enable you to serve customers with multiple channels and touchpoints. However, the two types… Source: Get VoIP Blog
We Compared the Best NICE CXone Alternatives for 2024 We Compared the Best NICE CXone Alternatives for 2024 NICE CXone is an enterprise-grade contact center software platform providing inbound/outbound voice and data services with advanced CCaaS features powered… Source: Get VoIP Blog
Contact Center Software Requirements Checklist for 2024 Contact Center Software Requirements Checklist for 2024 Contact center software is a business communications solution that enables you to serve your customers across multiple communication channels. Today’s… Source: Get VoIP Blog
Call Center Scheduling: How it Works & Best Practices Call Center Scheduling: How it Works & Best Practices Call center scheduling is a workforce management capability that forecasts future call center volume, agent availability, and staffing requirements to… Source: Get VoIP Blog
Call Center Workforce Optimization: Why It’s Important and Best Practices Call Center Workforce Optimization: Why It’s Important and Best Practices Call center workforce optimization is a business operations strategy using AI-powered analytics, trend forecasting, employee engagement tools, quality management features,… Source: Get VoIP Blog
What is a Hosted Contact Center? How it Works and Benefits What is a Hosted Contact Center? How it Works and Benefits Contact center software unifies communication channels to help your company serve customers better. However, hosting a contact center on-premise can… Source: Get VoIP Blog
Putting Customers at the Forefront: Nextiva Acquires Thrio Putting Customers at the Forefront: Nextiva Acquires Thrio With customer needs and expectations looking much different than they did just a few years ago, customer-centric companies need to… Source: Get VoIP Blog
What is Contact Center Experience and How to Improve It? What is Contact Center Experience and How to Improve It? The contact center customer experience includes social media interactions, real-time chat messaging, voice calls, and omnichannel self-service options. Providing a… Source: Get VoIP Blog
POTS vs PSTN vs VoIP: Which Technology Should You Choose? POTS vs PSTN vs VoIP: Which Technology Should You Choose? If your business is still using a traditional landline telephone, that means it’s operating via the PSTN–a network that will… Source: Get VoIP Blog
4 Ways to Get in Touch with Mitel Support 4 Ways to Get in Touch with Mitel Support When selecting a VoIP provider, the availability of efficient and friendly customer service is an important consideration. In this article… Source: Get VoIP Blog
