8 sales productivity strategies to drive more sales 8 sales productivity strategies to drive more sales There are many learning curves you may come across as a small business owner—like adapting to changes within the industry or knowing when to take the “customer is always right” approach for tricky situations. Developing a good sales productivity …
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Adapting agent monitoring and analytics for a distributed team Adapting agent monitoring and analytics for a distributed team Today, contact centers are increasingly moving to the cloud. While that creates advantages such as cost savings for companies, it can create complications for contact center managers. Agents are no longer on-site, making it more difficult to …
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The best CRM for small businesses—at every price range The best CRM for small businesses—at every price range Updated November 2020 If you’re managing a small business, you know all too well the importance of organization. From inventory management to customer pipelines, an organized business is a successful business. And as business continues to grow, …
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Using social media for small business: An in-depth guide Using social media for small business: An in-depth guide To grow a small business, you have to wear many hats—that of a founder, marketer, accountant, salesperson, customer service, and even your own coffee runner. And guess what’s an area that helps you cure your headaches related …
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Allyship and Action for Transgender Day of Remembrance Allyship and Action for Transgender Day of Remembrance Transgender Day of Remembrance (Friday, November 20, 2020) is the culmination of Transgender Awareness Week — a week when transgender people and their allies bring attention to the community by educating the public about who transgender people are—sharing stories …
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6 strategies for retail businesses from top MBA programs 6 strategies for retail businesses from top MBA programs What part of your retail business needs a little sprucing up? No matter what your answer is, chances are you’ve come to the right place. RingCentral recently sponsored the virtual Small Business School Challenge1, featuring teams from …
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5 meeting invite templates to get your attendees prepped 5 meeting invite templates to get your attendees prepped Chances are you send (and receive) so many meeting invites that you don’t think twice about them. Hey, the average today worker spends ~12 hours weekly both prepping for and attending meetings. And so invites feel, well, …
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What is a customer journey map & how can you use it? What is a customer journey map & how can you use it? Providing good customer support these days takes more than just offering products. It takes even more than answering queries and collecting feedback. More and more, customers are expecting personalized experiences with …
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What is employee experience? Why is it important? What is employee experience? Why is it important? An employee’s experience within a job role is often a reflection of the company itself. Often, companies focus on customer satisfaction, but don’t consider the importance of employee satisfaction. While our main motivation to work may be to earn …
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6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader 6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader Every year, industry analyst firm, Gartner, evaluates and recognizes vendors offering Unified Communications as a Service (UCaaS) – incorporating team messaging, video meetings and cloud telephony in …
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