Hustle Mode: Leomar’s Success Story Hustle Mode: Leomar’s Success Story “My entire life can be summed up in four words: I hustled. I Conquered.” – Anonymous That’s probably how Leomar would sum up his life too. As someone who has been hustling hard ever since he was a student, he knows what struggle means …
CX Math: Engaged employees + good tools = better customer experiences CX Math: Engaged employees + good tools = better customer experiences When it comes to CX, there’s some simple math at play: Engaged employees + the right tools = improved customer service How does this equation work? What’s the connection between these three concepts? …
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4 ways to deploy contact tracing in your organization 4 ways to deploy contact tracing in your organization As businesses, schools, and other organizations gradually reopen, contact tracing will be critical to maintaining potential COVID-19 outbreaks. Sure, local public health departments already conduct contract tracing at a wide scale, but they lack the personnel to …
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Optimizing text-based support: Make your agents happy and productive with the best tools and support Optimizing text-based support: Make your agents happy and productive with the best tools and support Satisfied and productive employees are vital for running a text-based support funnel. Their ability to tackle a range of inquiries, toggle between different communication channels, …
3 challenges for banks in the new COVID-19 workplace 3 challenges for banks in the new COVID-19 workplace COVID-19 disrupted decades of consumer banking habits, client needs, and expectations—practically overnight. In a recent study by IDC Financial Insights, nearly six in 10 consumers said they purposely avoided in-person banking due to the pandemic. COVID-19 drove …
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How to master omnichannel customer service as a tech startup How to master omnichannel customer service as a tech startup If you’re a startup, customer experience is everything. Because up-and-coming companies thrive on repeat business and positive word-of-mouth. Simple enough, right? Give your customers what they want and they’ll stick around for the long-haul. But …
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4 ways to improve agent productivity in a cloud contact center 4 ways to improve agent productivity in a cloud contact center Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s reality is that most call centers are now distributed, with agents working from home or another …
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Exploring the 10 best online education tools for 10 different teaching scenarios Exploring the 10 best online education tools for 10 different teaching scenarios In the last six months, the role teachers play has changed. There’s a new approach to how students learn that extends well beyond the four walls of a classroom. It’s no …
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Optimizing text-based support: Use automation and self-service solutions to do more with less Optimizing text-based support: Use automation and self-service solutions to do more with less The way companies operate is changing as customers become more comfortable in seeking help online. This is an opportunity to engage people and win their loyalty, but a huge …
Attract new customers: 7 ways to do it without giving away free stuff Attract new customers: 7 ways to do it without giving away free stuff Whether you just launched your business or are growing your business, one important must-do is to get new customers. But no matter how great your product or service is, …
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