Your people are your brand Your people are your brand RingCentral’s employees recently voted CEO Vlad Shmunis as one of the country’s best CEOs for women and diversity in Comparably annual rankings. Our CRO, Phil Sorgen, recently spoke with Comparably about the culture and brand Shmunis built. This article is based on his conversation. A …
Best headsets for conference calls in 2020 (No AirPods) Best headsets for conference calls in 2020 (No AirPods) Some people like to just use the earbuds that came with their phones—and that’s okay. Most of the time, those actually work pretty well. And if you have the popular wireless AirPods, those seem to do the …
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How to switch from a phone call to a video call with one click How to switch from a phone call to a video call with one click Imagine this: Two colleagues are emailing about an idea for an upcoming project. They’re on a roll, so they switch to a phone call. The ideas keep …
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The Rise of Contact Center Agents 2.0 The Rise of Contact Center Agents 2.0 The COVID-19 pandemic has affected contact centers in many different ways. It forced agents to work from home at the time when the crisis also led to a rapid increase in call volumes. The rise of digital communications, bots and automation, …
CIOs Reimagine the Post-Pandemic Organization CIOs Reimagine the Post-Pandemic Organization Even as recently as the beginning of the year, we couldn’t have predicted the 2020 Enterprise Connect playing out the way it did. But it does seem fitting that one of the country’s longest-running annual conferences for enterprise communications and collaboration would take place even …
4 must-try features in the RingCentral for Zendesk integration 4 must-try features in the RingCentral for Zendesk integration For customer-facing businesses, investing in tools that help deliver faster and more effective service is a smart move. That’s because, across sectors, an inability to quickly resolve issues and make customers happy is a huge liability. In …
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5 pros and cons of offering flexible work 5 pros and cons of offering flexible work There’s little debate that COVID-19 has dramatically and rapidly changed how people work. But rather than a course correction, the pandemic has hastened shifts that were already in progress. When it comes to remote work specifically, there’s a good …
All they do is win. All they do is win. The RingCentral RingTern Class of 2020 takes on the Disrupt Challenge. Innovation wins. In a year defined by disruption, many organizations have had to curtail or severely limit their summer internship programs. The RingTerns at RingCentral not only managed to make the shift to virtual …
9 sales enablement tools that’ll help you close more deals 9 sales enablement tools that’ll help you close more deals Is your business closing as many sales deals as you’d like? Many businesses have teams of marketers who optimize everything they can. They’re A/B testing Facebook Ads, landing pages & email campaigns to increase the …
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8 top drivers of telehealth adoption in 2020 8 top drivers of telehealth adoption in 2020 In 2020, there has been an enormous and unprecedented demand for telehealth services. There are a number of drivers fueling that adoption rate, some of which should come as no surprise, while others are less expected. (To help healthcare …
