Author name: Professor VoIP

VoIP vs. UCaaS: What’s the Difference? VoIP vs. UCaaS: What’s the Difference? Modern organizations are discovering the benefits of trading legacy communication channels for internet-based tools that connect employees no matter where they are.  Voice over internet protocol (VoIP) was first introduced in 1996 as a way to help businesses navigate long-distance phone calls using …

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How Healthcare Providers Are Using Telehealth Right Now: 8 Real-Life Examples How Healthcare Providers Are Using Telehealth Right Now: 8 Real-Life Examples Today, more and more healthcare providers are turning to telehealth services to help them meet the rising demand from patients. Moreover, telehealth services offer a prudent solution to mitigate the risk of diseases …

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5 Advantages of Unified Communications in the Post-COVID Workplace 5 Advantages of Unified Communications in the Post-COVID Workplace In March of this year, Microsoft led the COVID-19 remote work movement by being one of the first companies to send most of its employees to work from home (March 4). In fact, the tech giant made …

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6 Ways COVID-19 Is Shaping the Workplace of Tomorrow 6 Ways COVID-19 Is Shaping the Workplace of Tomorrow At the end of March 2020, the COVID-19 pandemic forced offices to adapt to remote workflows, and only 12% of businesses felt prepared. Lack of technology preparedness, unclear management structures, and weak risk management strategies made most …

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Improving Contact Tracing Outcomes With Unified Communications and Contact Center Solutions Improving Contact Tracing Outcomes With Unified Communications and Contact Center Solutions There’s an old fable I keep thinking about during the COVID-19 pandemic. It’s the story of the scorpion and the frog. In the story, a scorpion desperately wants to get across a river. …

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Riding the wave: How RingCentral Sales is thriving in the uncharted waters of a global pandemic. Riding the wave: How RingCentral Sales is thriving in the uncharted waters of a global pandemic. The current global health crisis impacts every aspect of a sales organization. In every industry, leaders are asking—how do we protect our people? …

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“Some people want it to happen, some wish it would happen, others make it happen.” – Michael Jordan “Some people want it to happen, some wish it would happen, others make it happen.” – Michael Jordan Many of us today are watching the documentary, The Last Dance. It’s a masterful piece of storytelling about a …

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SMBs That Pivot Can Thrive in the New Normal SMBs That Pivot Can Thrive in the New Normal Small Business School Challenge Shows How Crisis Can Create Opportunity After months of lockdown, I’ve been thinking a lot about the hybrid economy that’s emerging. We all know that COVID-19 has had a huge impact on small …

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What Exactly Is Unified Communications as a Service? What Exactly Is Unified Communications as a Service? In today’s workplace, technology that streamlines communication is neither a headache nor a luxury, but rather an expectation.  Millennials now make up 35% of the US labor force, outnumbering any other working generation, according to a Pew Research Center …

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