What is a Phone Extension? Benefits & How to Set Up What is a Phone Extension? Benefits & How to Set Up Phone extensions improve call center operations, make it easy for customers to connect with their preferred agent, and help new… Source: Get VoIP Blog
Most Common VoIP Protocols & Why They Are Needed Most Common VoIP Protocols & Why They Are Needed Compared to traditional landlines, a business VoIP phone system provides benefits like custom routing, HD voice, analytics, and other advanced… Source: Get VoIP Blog
Essential Call Center Features to Optimize Your Phone System Essential Call Center Features to Optimize Your Phone System Upgrading your business communication software to a call center platform gives your team access to advanced call management capabilities, workflow… Source: Get VoIP Blog
What is Call Blasting? How it Works & Mistakes to Avoid What is Call Blasting? How it Works & Mistakes to Avoid Automated call blasting significantly reduces call center costs and saves time–but understanding best practices, legality issues, and common mistakes ensure… Source: Get VoIP Blog
What is Workforce Management in Call Centers? Complete Guide What is Workforce Management in Call Centers? Complete Guide When your call center is facing low customer satisfaction scores, inconsistent employee performance, and lost revenue from poor scheduling management,… Source: Get VoIP Blog
Vonage vs. Google Voice: Head-to-Head Comparison Vonage vs. Google Voice: Head-to-Head Comparison Our verdict: Vonage is an out of the box, complete UCaaS phone system that specializes in flexibility and customization, while… Source: Get VoIP Blog
What is VoLTE (Voice Over LTE) & How to Use It? What is VoLTE (Voice Over LTE) & How to Use It? VoLTE, sometimes known as HD Voice, improves call quality, extends your mobile device’s battery life, and enables simultaneous calling and… Source: Get VoIP Blog
Slack vs Zoom: Compare Features & Pricing Slack vs Zoom: Compare Features & Pricing Summary: Slack is a team messaging app focused on chat, while Zoom One is a multichannel unified communications platform with… Source: Get VoIP Blog
Dialpad vs. Google Voice: A Head-To-Head Comparison Dialpad vs. Google Voice: A Head-To-Head Comparison Trying to decide if Google Voice or Dialpad is the best VoIP phone service provider for your business needs? This… Source: Get VoIP Blog
What is Conversational IVR & Its Difference from Standard IVR? What is Conversational IVR & Its Difference from Standard IVR? Conversational IVR helps companies improve customer interactions with natural language processing. It is able to understand and respond to voice… Source: Get VoIP Blog
