Author name: Professor VoIP

RingCentral’s innovation recognized in G2 2025 Spring Report RingCentral’s innovation recognized in G2 2025 Spring Report   RingCentral has once again demonstrated its industry leadership in AI-powered communications in the latest G2 2025 Spring Report. This recognition underscores our commitment to delivering cutting-edge solutions that empower businesses worldwide to connect through calls, messages, meetings, and …

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Designing a roadmap that makes AI work for your contact center Designing a roadmap that makes AI work for your contact center Artificial intelligence is starting to show up in contact centers everywhere—through intelligent virtual agents, real-time guidance tools, and dashboards that promise to make operations smarter. But let’s be clear: more AI doesn’t automatically …

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RingCentral’s WISE ERG celebrates Women’s History Month with the theme: Accelerate Action RingCentral’s WISE ERG celebrates Women’s History Month with the theme: Accelerate Action Highlight: In celebration of Women’s History Month, RingCentral’s Women In SaaS Empowerment (WISE) Employee Resource Group (ERG) embraced this year’s theme, Accelerate Action, by hosting events focused on advancing professional growth …

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Agentic AI: Maximize every conversation with AI-powered business communications Agentic AI: Maximize every conversation with AI-powered business communications Every customer interaction holds untapped potential. And many businesses are unsure how to utilize conversation insights to be more intelligent and effortless for both customers and employees. Agentic AI offers a solution. It goes beyond simple rule-based …

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Java Meetup Recap Java Meetup Recap On February 27th, we welcomed over 50 tech professionals to our office for an engaging evening of knowledge exchange and networking. The event was organized in collaboration with JUG BG, the famous Java group, bringing together the local tech community to discuss Java-related topics. Our event took place in …

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Maximizing ROI and future outlook of AI in financial services Maximizing ROI and future outlook of AI in financial services Financial institutions are betting big on artificial intelligence, with 99% of leaders expecting to increase AI investments over the next 3-5 years. This surge in spending reflects the growing recognition of AI’s transformative potential in …

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15 Examples of bad customer service and what to do about it 15 Examples of bad customer service and what to do about it Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get …

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How to improve call center customer service: 20 Best practices and tips How to improve call center customer service: 20 Best practices and tips Every time a customer dials in, your call center has a choice: Deliver frustration or build loyalty. In fact, 80% of consumers say the entire experience your business provides is just …

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4 AI-powered best practices every law firm should follow 4 AI-powered best practices every law firm should follow In the legal industry, every conversation holds valuable insights—from initial client intake to case strategy discussions. But keeping track of these conversations, ensuring accuracy, and optimizing workflow efficiency can be overwhelming. Law firms face a critical challenge: …

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Navigating AI security challenges in retail Navigating AI security challenges in retail As retail businesses rapidly adopt AI technologies for customer communications, a new set of security concerns has emerged. While AI offers tremendous potential for enhancing customer experiences and streamlining operations, it also introduces vulnerabilities that many retailers are unprepared to address. AI-generated voice …

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