Porch Optimizes Customer Engagement with RingCentral Porch Optimizes Customer Engagement with RingCentral The number of adult sharing-economy users in the US is growing at an unprecedented rate. In 2016, nearly 45 million adults used US sharing economy services to find a ride, schedule a home-cleaning service, choose an academic tutor, or schedule professionals to help …
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Internet of Things: Giving Machines a Voice Internet of Things: Giving Machines a Voice In this video blog post Tony Pereira explains how the internet of things is giving machines a voice and how Mitel is powering connections through IoT technologies Source: Shoretel Feed
Hotel Mobile Apps Play Concierge to Millennial Travelers Hotel Mobile Apps Play Concierge to Millennial Travelers Hotel mobile apps using API integration into communications systems make seamless personalized experiences possible. Source: Shoretel Feed
How Machines Will Shape the Customer Experiences of Tomorrow How Machines Will Shape the Customer Experiences of Tomorrow Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges; it’s a multichannel and, frequently, machine-enhanced process that ties together voice, video, mobile and online channels to deliver a seamless and highly-personalized experience. Source: Shoretel …
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Top Posts of 2017 Top Posts of 2017 With so much change in the communications and collaboration industry, it’s no surprise that people are hungry for information, and we’re excited that more and more of you are coming to our blog to get it. For those who want to see some of the year’s highlights, …
Webinar: Preview of Enterprise Connect “Communications & Collaboration 2021” Webinar: Preview of Enterprise Connect “Communications & Collaboration 2021” Every year, an increasing number of enterprises leverage the power of cloud communications, collaboration, and contact center solutions to empower their workforces. So how can your business best leverage cloud technology and take advantage of the industry …
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Three Collaborative Communications Benefits You’ll Want in 2018 Three Collaborative Communications Benefits You’ll Want in 2018 We used to live in a desk-bound business world dominated by desk phones, printers, and fax machines. Now we operate in an increasingly mobile environment where text is often people’s first mode of communication. Voice and video are table …
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10 Reasons Companies are Moving Communications to the Cloud in 2018 10 Reasons Companies are Moving Communications to the Cloud in 2018 You’ve probably heard about the cloud but why exactly are so many businesses moving communications to the cloud today? Here are 10 real-world reasons Source: Shoretel Feed
15 Science-Backed Ways to Improve Non-Verbal Communication 15 Science-Backed Ways to Improve Non-Verbal Communication A 1972 study performed by Albert Mehrabian concluded that 53 percent of the information transmitted during communication was from studying… Source: Get VoIP Blog
Top 10 Communication Trends in Hotel Technology for 2018 Top 10 Communication Trends in Hotel Technology for 2018 These 10 technology trends in hospitality will change everything about how hotels communicate. Guests of tomorrow will be more connected than ever before. Source: Shoretel Feed
