The 9 Most Important Call Center Trends to Watch in 2018 The 9 Most Important Call Center Trends to Watch in 2018 2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, …
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Why the Period Matters in Your Contact Center Communications. Why the Period Matters in Your Contact Center Communications. So how do you set the right standards for the text and chat conversations your contact center reps have with customers? It depends. Source: Shoretel Feed
Nextiva vs RingCentral in 2018: Best of The Best Business VoIP Showdown Nextiva vs RingCentral in 2018: Best of The Best Business VoIP Showdown If there’s one thing for certain, its that in the Business VoIP world, both Nextiva and RingCentral are clear leaders…. Source: Get VoIP Blog
5 Exciting Ways IoT Will Change the Customer Experience 5 Exciting Ways IoT Will Change the Customer Experience With the ability to collect data about how, where and when consumers use products and services, the Internet of Things (IoT) is poised to usher in a new era of customer experience. Here are five examples. Source: …
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How Machines Could Reshape IT Teams How Machines Could Reshape IT Teams Technology – artificial intelligence, machine learning and automation, especially – is reshaping today’s workforce. How will these technologies reshape the IT teams of the future? Source: Shoretel Feed
Star2Star and Blueface Merge to Form New Global UCaaS Player Star2Star and Blueface Merge to Form New Global UCaaS Player Just as the new year begins, the industry news already starts rolling in. It seems as if the UCaaS market… Source: Get VoIP Blog
12 Science-Backed Reasons You Should Make Friends at Work 12 Science-Backed Reasons You Should Make Friends at Work Having meaningful friendships at work may actually be a psychological necessity according to psychologists Sigmund Freud, John Donne, and Abraham… Source: Get VoIP Blog
5 Tips for a Digital Transformation-Ready Network 5 Tips for a Digital Transformation-Ready Network We offer five tips to ready your network for stellar digital transformation performance. Source: Shoretel Feed
Top 10 Contact Center Trends for 2018 Top 10 Contact Center Trends for 2018 Contact Centers must always be out on the look for ways to improve their productivity, efficiency, and overall customer satisfaction…. Source: Get VoIP Blog
How Big Data, IoT and AI Will Optimize Customer Interactions How Big Data, IoT and AI Will Optimize Customer Interactions Here are a few predictions around how the use of big data, IoT and AI will continue to evolve and how your company may be able to use them to get – and stay – …
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