IVR Scripts Best Practices & Real-World Examples IVR Scripts Best Practices & Real-World Examples IVR scripts are a key part of any contact center phone system: they direct callers to the right agent or… Source: Get VoIP Blog
How to Fix Packet Loss: Causes, Simple Solutions & Top Tools How to Fix Packet Loss: Causes, Simple Solutions & Top Tools Voice Over Internet Protocol (VoIP) is celebrated for its crystal-clear HD audio via successful data packet transmission from the outbound… Source: Get VoIP Blog
What Is Social Media Customer Service? Tips & Best Practices What Is Social Media Customer Service? Tips & Best Practices Social media customer service is when businesses offer customer support via social media platforms and/or social media messaging services. Today’s… Source: Get VoIP Blog
What is Conversational Commerce? Complete Guide & Examples What is Conversational Commerce? Complete Guide & Examples Conversational commerce enables businesses to interact with customers through chat software like webchat, SMS, Facebook Messenger, WhatsApp, Drift, WeChat, and… Source: Get VoIP Blog
Webex Calling Pricing, Plans, Features: Complete Review Webex Calling Pricing, Plans, Features: Complete Review Cisco Webex Calling is an all-in-one business phone system and UCaaS platform designed to streamline team communication, improve the customer… Source: Get VoIP Blog
Amazon Connect vs Twilio Flex: Head-to-Head Comparison Amazon Connect vs Twilio Flex: Head-to-Head Comparison Amazon Connect and Twilio Flex are popular cloud contact center providers offering voice and chat functionality, workforce management tools, analytics… Source: Get VoIP Blog
Hosted PBX vs SIP Trunking: Key Differences, Pros & Cons Hosted PBX vs SIP Trunking: Key Differences, Pros & Cons When researching business VoIPÂ (Voice Over Internet Protocol) you’ll come across two common terms: Hosted PBX and SIP Trunking. Traditional PBX… Source: Get VoIP Blog
8 Best Practices for Improving VoIP Call Quality 8 Best Practices for Improving VoIP Call Quality Voice over Internet Protocol (VoIP) call quality is determined by audio clarity levels, the speed of data packet transfer, selected… Source: Get VoIP Blog
What is Conversational AI? Examples and Benefits What is Conversational AI? Examples and Benefits Conversational AI helps businesses meet customer expectations without increasing operating expenses, protecting customer satisfaction ratings by providing personalized support even… Source: Get VoIP Blog
VoIP Advantages & Disadvantages: What You Need to Know VoIP Advantages & Disadvantages: What You Need to Know Voice over Internet Protocol (VoIP) is a communication technology that transports voice calls and other business communication data via the… Source: Get VoIP Blog
