Blog

RingCentral Video shines in PCMag’s review: Receives an “Excellent” rating RingCentral Video shines in PCMag’s review: Receives an “Excellent” rating We are thrilled to share that RingCentral Video has been awarded an “Excellent” rating in PCMag’s recent review of the best video conferencing software for businesses in 2025. Known for its commitment to impartial, in-depth …

RingCentral Video shines in PCMag’s review: Receives an “Excellent” rating Read More »

Building a smarter contact center: Key analytics you should know and track Building a smarter contact center: Key analytics you should know and track Stepping into the world of contact centers can feel a bit like being dropped into the cockpit of a plane without any flight training. Everywhere you look, screens are filled with …

Building a smarter contact center: Key analytics you should know and track Read More »

What every contact center should know about outbound dialer selection What every contact center should know about outbound dialer selection In outbound contact centers, it’s not just what happens during the call that matters. The systems behind each connection must support speed, accuracy, and efficient lead handling. Manual dialing just can’t keep up with that …

What every contact center should know about outbound dialer selection Read More »

Top 20 AI Tools for Businesses Top 20 AI Tools for Businesses AI is changing the way modern businesses work. AI tools are increasingly making it possible for organizations to increase productivity, enhance decision-making processes, and offer better customer experience by automating manual tasks and processes and deriving insights from complex sets of data. Organizations …

Top 20 AI Tools for Businesses Read More »

How AI makes supervisor monitoring smarter in contact centers How AI makes supervisor monitoring smarter in contact centers You’re supervising a hybrid contact center team. Some agents are onsite, others remote. Before, supervision meant quickly spotting who needed help—agents made eye contact, raised their hands, or visibly struggled. Walking the floor, overhearing conversations, stepping in …

How AI makes supervisor monitoring smarter in contact centers Read More »

AI meets customer service: How AT&T Office@Hand transforms contact centers AI meets customer service: How AT&T Office@Hand transforms contact centers Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ensuring nothing gets lost in the shuffle, and delivering excellent customer …

AI meets customer service: How AT&T Office@Hand transforms contact centers Read More »

Investing in AI: A strategic imperative for retail Investing in AI: A strategic imperative for retail Artificial intelligence is no longer a futuristic concept in retail—it’s a reality shaping customer interactions and operational efficiency today. As we’ve explored in our previous posts on AI adoptionand security challenges, the retail sector is at the forefront of …

Investing in AI: A strategic imperative for retail Read More »

How AI automation drives contact center scalability How AI automation drives contact center scalability Contact center agents start each day bracing for the inevitable—ringing phones, repetitive inquiries, and the ever-growing pressure to provide fast, personalized service. Each conversation brings new challenges: a billing question here, a technical issue there, all against a backdrop of rising …

How AI automation drives contact center scalability Read More »

The future of AI investment in legal communications The future of AI investment in legal communications Artificial intelligence is rapidly becoming a critical investment area for law firms looking to stay competitive. As explored in our previous posts on AI adoption and security concerns in the legal sector, firms are grappling with how to effectively …

The future of AI investment in legal communications Read More »

What is B2B customer service? Explanation, + tips & examples What is B2B customer service? Explanation, + tips & examples There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration, you …

What is B2B customer service? Explanation, + tips & examples Read More »