What is a Contact Center? Benefits & Business Use Cases What is a Contact Center? Benefits & Business Use Cases A contact center is a valuable tool for customer service. Today’s contact center technology enables agents to make outbound sales… Source: Get VoIP Blog
What is a Hosted Contact Center? How it Works and Benefits What is a Hosted Contact Center? How it Works and Benefits Contact center software unifies communication channels to help your company serve customers better. However, hosting a contact center on-premise can… Source: Get VoIP Blog
Verizon Business VoIP Pricing Pricing Guide Verizon Business VoIP Pricing Pricing Guide We’re going deep into the details of Verizon Business Digital Voice — one of the industry leaders due to its… Source: Get VoIP Blog
AT&T SIP Trunking: Review of AT&T IP Flexible Reach AT&T SIP Trunking: Review of AT&T IP Flexible Reach Session Initiation Protocol (SIP) trunking helps businesses expand their phone systems to make calls over the Internet. Several VoIP service… Source: Get VoIP Blog
What is Elastic SIP Trunking: Benefits, Features, Costs What is Elastic SIP Trunking: Benefits, Features, Costs Public switched telephone networks (PSTN) are dying due to long-distance fees, expensive hardware, and frustrating issues with audio quality. SIP… Source: Get VoIP Blog
What is a SIP Proxy Server? How it Works & Top Benefits What is a SIP Proxy Server? How it Works & Top Benefits When you participate in a VoIP call or video conference, you are probably using a SIP proxy server. SIP proxy… Source: Get VoIP Blog
What is a SIP Protocol and How Does it Work? What is a SIP Protocol and How Does it Work? The SIP Protocol plays a major role in today’s real-time media communications, including video conferencing, VoIP telephony, instant messaging, and… Source: Get VoIP Blog
VoIP Call Recording: How it Works & Best Software VoIP Call Recording: How it Works & Best Software Call recording tools provide a distraction-free alternative to note-taking during active calls and give businesses complete records of important business… Source: Get VoIP Blog
Most Common VoIP Protocols & Why They Are Needed Most Common VoIP Protocols & Why They Are Needed Compared to traditional landlines, a business VoIP phone system provides benefits like custom routing, HD voice, analytics, and other advanced… Source: Get VoIP Blog
Essential Call Center Features to Optimize Your Phone System Essential Call Center Features to Optimize Your Phone System Upgrading your business communication software to a call center platform gives your team access to advanced call management capabilities, workflow… Source: Get VoIP Blog
