These statistics will make you rethink your phone solution These statistics will make you rethink your phone solution With the advent of new(ish) communication tools such as team messaging and video conferencing, it’s easy to think that phones are losing their relevance—especially after a year of working remotely. After all, those tools were a saving …
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Improving customer experience with the right IVR strategy Improving customer experience with the right IVR strategy Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A poorly-designed IVR menu leads to a negative contact center customer experience Designing a positive IVR experience involves giving customers self-service options …
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5 Ways to improve contact center agent satisfaction 5 Ways to improve contact center agent satisfaction Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform better, create a better customer experience, and have lower turnover There are multiple ways to improve agent satisfaction in contact centers What is your contact …
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Which type of auto dialer does your contact center need? Which type of auto dialer does your contact center need? Highlights: Auto dialers are software tools that automatically dial phone numbers from a list and connect people to either a contact center agent or a pre-recorded message. There are four types of auto dialers: progressive, …
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Driving innovation as a tech company: What’s the secret? Driving innovation as a tech company: What’s the secret? In a bid to propel global innovation, high-tech companies face ever-growing pressure to attract (and retain) top talent, maximize productivity, and drive business value at global scale—an increasingly challenging feat as organizations become even more remotely distributed …
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Consumerization in healthcare: What it means for providers Consumerization in healthcare: What it means for providers Highlights: Healthcare consumerization is creating unwelcome competition for providers To retain patients and attract new ones, providers need to build relationships and create a better patient experience A healthcare communications platform helps providers offer a better patient experience with …
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RingCentral MVP Q2 2021: The latest features RingCentral MVP Q2 2021: The latest features Skip directly to: Messaging Video Phone Global Platform and integrations We’ve all learned a lot about work since the start of the pandemic. We learned that work isn’t a place you go—but a thing you do. That workers are more …
STIR/SHAKEN: How we drastically reduce robocalls STIR/SHAKEN: How we drastically reduce robocalls Highlights: From disruptions to packed voicemails, robocalls have a huge impact on a business’s productivity and bottom line. But businesses can’t simply ignore calls from unrecognized numbers. RingCentral has implemented STIR/SHAKEN, a new protocol that screens phone numbers before they reach employee phones. …
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Cybersecurity for startups: A complete guide Cybersecurity for startups: A complete guide Starting a new business is an exciting time in an entrepreneur’s life. Your plans and dreams begin to materialize, and the only limitation is your imagination. And with the incredible opportunities of the internet, you can reach audiences, customers, and clients from around …
Future-focused: how RingCentral’s RingTern program powers change Future-focused: how RingCentral’s RingTern program powers change Highlights: The RingTern program is a 10-week internship program, held quarterly Focus areas typically include: marketing, finance, sales, IT, engineering, HR, and legal The days of internships that consisted of bewildered college students wandering around for a week and occasionally …
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