What is a customer journey map & how can you use it? What is a customer journey map & how can you use it? Providing good customer support these days takes more than just offering products. It takes even more than answering queries and collecting feedback. More and more, customers are expecting personalized experiences with …
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What is employee experience? Why is it important? What is employee experience? Why is it important? An employee’s experience within a job role is often a reflection of the company itself. Often, companies focus on customer satisfaction, but don’t consider the importance of employee satisfaction. While our main motivation to work may be to earn …
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6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader 6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader Every year, industry analyst firm, Gartner, evaluates and recognizes vendors offering Unified Communications as a Service (UCaaS) – incorporating team messaging, video meetings and cloud telephony in …
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Microsoft Teams: Not all Direct Routing integrations are equal Microsoft Teams: Not all Direct Routing integrations are equal Highlights Microsoft Teams offers several options for Direct Routing telephony solutions The right Direct Routing approach will depend on your business needs RingCentral Cloud PBX offers enterprise-grade telephony capabilities and integrates natively into Teams, providing a complete …
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What running a virtual contact center feels like for your IT team What running a virtual contact center feels like for your IT team The recent global pandemic has undoubtedly triggered an unprecedented shift toward remote work. We’ve seen call centers and contact centers shift from physical locations to virtual ones. As an IT leader, …
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Through the Looking Glass: 7 everlasting quotes to help us laugh and learn Through the Looking Glass: 7 everlasting quotes to help us laugh and learn Just the other day, I was thinking about what a strange year it’s been when I recalled a scene from Through the Looking Glass, the sequel to Alice in …
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How to run a product demo (that doesn’t suck) How to run a product demo (that doesn’t suck) As anyone in the SaaS—software as a service—sales game knows, product demos are our bread and butter. We can do product demos in our sleep, and we know this because they’ve definitely shown up in our dreams …
11 tips to gear you up for Small Business Saturday 2020 11 tips to gear you up for Small Business Saturday 2020 If you haven’t already heard, Small Business Saturday is an unforgettable one-day, annual event where shoppers show their love and support for their local businesses. Happening the Saturday after Thanksgiving, this year’s celebration …
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eCommerce tips for Black Friday: The 2020 edition eCommerce tips for Black Friday: The 2020 edition At the risk of sounding a little dramatic, the Black Friday we know is no longer. New shopping habits and events in the world have altered many aspects of everyday life—including how we shop. As a result, the way …
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A guide to the best virtual meeting tools for small businesses A guide to the best virtual meeting tools for small businesses Updated November 2020 Whether remote work is a new development for your small business during COVID-19 or you’ve always had a globally distributed team, one thing seems certain—remote work isn’t going anywhere anytime …
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