The top 6 alternatives to Vonage for small businesses The top 6 alternatives to Vonage for small businesses Updated October 2020 We wager you landed on this article for one of two reasons: You currently use Vonage and think it’s time to look for a new communications provider, or You’ve researched Vonage but aren’t sure …
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See how this award-winning real estate firm cuts its telecom costs by 58% See how this award-winning real estate firm cuts its telecom costs by 58% As a “People’s Choice” award-winning real estate firm in Southwest Florida every year for the last two decades, Wagner Realty has rightfully earned a reputation as being truly client-centric. …
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Empathy exercises: how to be empathetic in an increasingly online world Empathy exercises: how to be empathetic in an increasingly online world Updated Sept 2020 We learn empathy at a young age. Through everyday observations and interactions, we continuously grow to recognize and understand the thoughts and feelings of others. It’s inherent in all of …
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Hustle Mode: Leomar’s Success Story Hustle Mode: Leomar’s Success Story “My entire life can be summed up in four words: I hustled. I Conquered.” – Anonymous That’s probably how Leomar would sum up his life too. As someone who has been hustling hard ever since he was a student, he knows what struggle means …
CX Math: Engaged employees + good tools = better customer experiences CX Math: Engaged employees + good tools = better customer experiences When it comes to CX, there’s some simple math at play: Engaged employees + the right tools = improved customer service How does this equation work? What’s the connection between these three concepts? …
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4 ways to deploy contact tracing in your organization 4 ways to deploy contact tracing in your organization As businesses, schools, and other organizations gradually reopen, contact tracing will be critical to maintaining potential COVID-19 outbreaks. Sure, local public health departments already conduct contract tracing at a wide scale, but they lack the personnel to …
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Optimizing text-based support: Make your agents happy and productive with the best tools and support Optimizing text-based support: Make your agents happy and productive with the best tools and support Satisfied and productive employees are vital for running a text-based support funnel. Their ability to tackle a range of inquiries, toggle between different communication channels, …
3 challenges for banks in the new COVID-19 workplace 3 challenges for banks in the new COVID-19 workplace COVID-19 disrupted decades of consumer banking habits, client needs, and expectations—practically overnight. In a recent study by IDC Financial Insights, nearly six in 10 consumers said they purposely avoided in-person banking due to the pandemic. COVID-19 drove …
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How to master omnichannel customer service as a tech startup How to master omnichannel customer service as a tech startup If you’re a startup, customer experience is everything. Because up-and-coming companies thrive on repeat business and positive word-of-mouth. Simple enough, right? Give your customers what they want and they’ll stick around for the long-haul. But …
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4 ways to improve agent productivity in a cloud contact center 4 ways to improve agent productivity in a cloud contact center Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s reality is that most call centers are now distributed, with agents working from home or another …
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