Blog

How AI makes supervisor monitoring smarter in contact centers How AI makes supervisor monitoring smarter in contact centers You’re supervising a hybrid contact center team. Some agents are onsite, others remote. Before, supervision meant quickly spotting who needed help—agents made eye contact, raised their hands, or visibly struggled. Walking the floor, overhearing conversations, stepping in …

How AI makes supervisor monitoring smarter in contact centers Read More »

AI meets customer service: How AT&T Office@Hand transforms contact centers AI meets customer service: How AT&T Office@Hand transforms contact centers Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ensuring nothing gets lost in the shuffle, and delivering excellent customer …

AI meets customer service: How AT&T Office@Hand transforms contact centers Read More »

Investing in AI: A strategic imperative for retail Investing in AI: A strategic imperative for retail Artificial intelligence is no longer a futuristic concept in retail—it’s a reality shaping customer interactions and operational efficiency today. As we’ve explored in our previous posts on AI adoptionand security challenges, the retail sector is at the forefront of …

Investing in AI: A strategic imperative for retail Read More »

How AI automation drives contact center scalability How AI automation drives contact center scalability Contact center agents start each day bracing for the inevitable—ringing phones, repetitive inquiries, and the ever-growing pressure to provide fast, personalized service. Each conversation brings new challenges: a billing question here, a technical issue there, all against a backdrop of rising …

How AI automation drives contact center scalability Read More »

The future of AI investment in legal communications The future of AI investment in legal communications Artificial intelligence is rapidly becoming a critical investment area for law firms looking to stay competitive. As explored in our previous posts on AI adoption and security concerns in the legal sector, firms are grappling with how to effectively …

The future of AI investment in legal communications Read More »

What is B2B customer service? Explanation, + tips & examples What is B2B customer service? Explanation, + tips & examples There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration, you …

What is B2B customer service? Explanation, + tips & examples Read More »

Insights from the innovators: Enhancing customer experiences with AI-powered communications Insights from the innovators: Enhancing customer experiences with AI-powered communications AI is transforming how businesses interact with and support their customers. From intelligent routing to real-time transcription and sentiment analysis, AI-driven tools are enabling organizations to provide more personalized, efficient, and satisfying customer experiences. By …

Insights from the innovators: Enhancing customer experiences with AI-powered communications Read More »

RingCentral Events: New industry-changing pricing designed for today’s marketers RingCentral Events: New industry-changing pricing designed for today’s marketers Authors: Jordan Arnold and Ben Wu Event technology costs have been climbing for years, leaving marketers and event organizers frustrated as their budgets shrink and their options narrow. At RingCentral, we’ve heard your frustrations—the unexpected overage charges, …

RingCentral Events: New industry-changing pricing designed for today’s marketers Read More »

RingCentral’s innovation recognized in G2 2025 Spring Report RingCentral’s innovation recognized in G2 2025 Spring Report   RingCentral has once again demonstrated its industry leadership in AI-powered communications in the latest G2 2025 Spring Report. This recognition underscores our commitment to delivering cutting-edge solutions that empower businesses worldwide to connect through calls, messages, meetings, and …

RingCentral’s innovation recognized in G2 2025 Spring Report Read More »

Designing a roadmap that makes AI work for your contact center Designing a roadmap that makes AI work for your contact center Artificial intelligence is starting to show up in contact centers everywhere—through intelligent virtual agents, real-time guidance tools, and dashboards that promise to make operations smarter. But let’s be clear: more AI doesn’t automatically …

Designing a roadmap that makes AI work for your contact center Read More »