SMBs That Pivot Can Thrive in the New Normal SMBs That Pivot Can Thrive in the New Normal Small Business School Challenge Shows How Crisis Can Create Opportunity After months of lockdown, I’ve been thinking a lot about the hybrid economy that’s emerging. We all know that COVID-19 has had a huge impact on small …
What Exactly Is Unified Communications as a Service? What Exactly Is Unified Communications as a Service? In today’s workplace, technology that streamlines communication is neither a headache nor a luxury, but rather an expectation. Millennials now make up 35% of the US labor force, outnumbering any other working generation, according to a Pew Research Center …
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RingCentral Joins W3C and WebRTC Working Group RingCentral Joins W3C and WebRTC Working Group We are pleased to announce that RingCentral has joined the World Wide Web Consortium (W3C). Since 1994, the W3C mission is to lead the World Wide Web to its full potential by developing protocols and guidelines that ensure the long-term growth …
Happy PRIDE from RingCentral! Happy PRIDE from RingCentral! June is LGBTQI+ PRIDE Month, and while PRIDE will look pretty different this year due to the state of the world, we wish all of our LGBTQI+ colleagues, friends, and allies a month of joy and celebration. You deserve it! As we watch the country stand up and fight …
Why Group MMS Is the Perfect Complement to Team Messaging, Video Meetings, and Phone Why Group MMS Is the Perfect Complement to Team Messaging, Video Meetings, and Phone We all love new things, especially when it comes to technology. Getting our hands on the latest shiny toy makes us feel bold and cutting edge. In …
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It’s Time to Rethink the 8-Hour Work Day It’s Time to Rethink the 8-Hour Work Day When it comes to productivity at work, one might think that the eight-hours-a-day, five-days-a-week schedule is pretty standard. After all, the majority of us in the workforce today endured the prototypical modern work schedule as somewhat of a rite …
How to Build Customer and Employee Happiness in a Post-COVID World How to Build Customer and Employee Happiness in a Post-COVID World A panel of senior business executives said the COVID-19 pandemic offered stark and sometimes difficult lessons about the importance of communications technology in what they expect to be a more permanent work-from-home environment …
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5 Advantages of Telehealth in Patient Recovery 5 Advantages of Telehealth in Patient Recovery Melinda is a 45-year old hospital patient newly discharged after recovering from inguinal hernia surgery. After spending a week at home, she needs to make a trip to the hospital for a follow-up examination with a nurse, which requires her to …
How Do I Service Retail Customers Using At-Home Agents? How Do I Service Retail Customers Using At-Home Agents? When times change, you adapt or die. If you’re a business owner or contact center manager, digital technology and a renewed focus on serving the shopper has resulted in an increased emphasis on customer experience, or CX. …
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4 Ways Organizations Are Preparing for the New Normal 4 Ways Organizations Are Preparing for the New Normal When the COVID-19 outbreak struck, Discover Financial Services fully mobilized its entire 25,000 employees to work from home in just a matter of two weeks. Support teams rushed to acquire work-from-home equipment, supply them with the right …
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