Your Most Valuable Customers Are the Ones You Already Have Your Most Valuable Customers Are the Ones You Already Have During this unprecedented crisis, small and medium-sized businesses (SMBs) have been hit harder than many larger enterprises. As business owners decide whether to shut their doors or find a way to pivot, it’s clear that …
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5 Things Millennials Value Most From Employers 5 Things Millennials Value Most From Employers Daniel is a 30-year-old software developer based in Silicon Valley. In 2015, he joined a medical technologies company that offered him a significantly higher compensation package than his previous job, as well as a promotion to a higher title. It was …
4 Scenarios to Use Video Meetings Instead of Business Travel Post-COVID-19 4 Scenarios to Use Video Meetings Instead of Business Travel Post-COVID-19 When telepresence first gained attention in the early 2000s, pundits speculated that virtual conferencing would one day replace most business travel and save companies millions in travel spend every year. They had good …
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How to Maintain Customer Service Teams Productivity Remotely How to Maintain Customer Service Teams Productivity Remotely Companies across the globe are practicing social distancing and keeping employees remote so their office and contact center staff are safe. Consequently, this is likely to see firms joining the trend of more remote work for years to come. …
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How 5G Will Transform the Way We Work How 5G Will Transform the Way We Work In April of last year, Chris Welch from The Verge went to Chicago to test one of Verizon’s first 5G sites in the country. While coverage was spotty and toggled unpredictably between 5G and 4G LTE, speed tests in …
6 Things Gen Zers Want From Employers As They Enter the Workforce 6 Things Gen Zers Want From Employers As They Enter the Workforce Generation Z (born 1997–2012) accounts for roughly a quarter of the workforce today. As older generations move up the career ladder and Gen Zers enter the workforce in larger numbers, employers …
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10 Must-Have Apps to Increase Work Productivity 10 Must-Have Apps to Increase Work Productivity At RingCentral, we’ve prioritized reducing the number of apps employees need to manage. Studies show that 69% of employees toggle up to 10 apps in a single hour, with some toggling up to 15 apps. The sheer number of apps, tabs, …
The Case for Providing Customer Support on Digital Channels The Case for Providing Customer Support on Digital Channels The internet makes life easier for billions of people around the globe. Mobile devices enable them to buy tickets, order food, and talk to family members from the palm of their hands. And the average internet user …
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Security by WebRTC or security by obscurity? Security by WebRTC or security by obscurity? H.323, SIP, XMPP are the most popular and widely known signaling protocols for VoIP and video conferencing. They all can be encrypted and made private per their specification, but none of them mandate encryption. They don’t mandate encryption for the signaling …
5 Steps to Ensure Company-Wide Adoption of Communications Technology 5 Steps to Ensure Company-Wide Adoption of Communications Technology Considering our infatuation with technology, you’d think that we’d get excited when our organizations introduce new tools into our workflows. In many cases, however, that couldn’t be further from reality. In a previous life, I worked at …
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