The 4 Skills Every CIO Needs in 2020 The 4 Skills Every CIO Needs in 2020 The era of the CIO elbows-deep in the server stack and data center is long gone. Today’s CIOs are more business enablers than operational technology managers, thanks to the rise of cloud computing and process automation. They don’t need …
SNCF: A Seamless Customer Experience for Connected Travelers SNCF: A Seamless Customer Experience for Connected Travelers SNCF carries more than 3 million passengers in France every day. To adapt to the digital habits of its customers, the company is present on the channels they use daily, such as messaging. By leveraging RingCentral Engage Digital, SNCF …
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How the Right Approach to Collaboration Can Foster an Empathetic Culture How the Right Approach to Collaboration Can Foster an Empathetic Culture Collaboration is key to getting work done at any organization, hence the investment in so many collaboration tools. Organizations not only are trying to get their employees to collaborate with each other, but …
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Customer-Centric Culture – Interview with Annette Franz Customer-Centric Culture – Interview with Annette Franz Annette Franz, CCXP, is the founder and CEO of CX Journey Inc., a customer experience consultancy. Internationally-Recognized customer experience thought leader, coach, speaker, and author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your …
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RingCentral scores highest in 4 out of 5 use cases in new Gartner report RingCentral scores highest in 4 out of 5 use cases in new Gartner report Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary in features, …
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Black Friday: 5 Tips to Differentiate Through Customer Experience Black Friday: 5 Tips to Differentiate Through Customer Experience For retailers, November is one of the most crucial months of the year. On November 29, Black Friday will be a major milestone in the holiday season and a massive opportunity for retailers: last year, it brought …
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Open platforms required for a modern communications stack Open platforms required for a modern communications stack In the average workday, communicating and collaborating with customers, colleagues, and partners is a must. Technology has given us the means to do so from almost anywhere, from the comfort of our desks, without having to pick up the …
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3 ways to use AI to power intelligent customer engagement 3 ways to use AI to power intelligent customer engagement When it comes to customer service and engagement, it’s no longer just about voice calls placed into the contact center. Increasingly, consumers are relying more on digital channels such as Facebook Messenger, In-App messaging, WhatsApp, …
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RingCentral + Avaya: A Winning Strategic Partnership RingCentral + Avaya: A Winning Strategic Partnership Last week, RingCentral and Avaya announced a strategic partnership making RingCentral the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya. Together, RingCentral and Avaya will jointly develop programs to leverage Avaya’s global sales and partner network, as …
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5 Use Cases for Cloud Communications in the Healthcare Sector 5 Use Cases for Cloud Communications in the Healthcare Sector When you think of the cloud, what comes to mind? Maybe you think of the apps on your smartphone? Perhaps some of those apps are associated with your facility’s electronic medical record system? If so, …
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