What is conversational AI? What is conversational AI? Artificial intelligence (AI) is becoming part of day-to-day business life. Companies across industries are using AI for many back office activities and process automations. Conversational AI, though, can take things one step further by directly handling interactions with real people—like your customers. The implications for providing …
What is an AI virtual assistant, and how could it help your business? What is an AI virtual assistant, and how could it help your business? Today, artificial intelligence is a common part of everyday life both at home and at work. An AI virtual assistant is a tool that might just help your business …
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VoIP vs. landline: Which is best for your business? VoIP vs. landline: Which is best for your business? Both VoIP and landline communications systems are still used by businesses around the world. There are pros and cons of each, but in the VoIP vs. landline debate, it’s the former that’s becoming more and more dominant. …
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How customer complaint tracking helps you stay ahead of the competition How customer complaint tracking helps you stay ahead of the competition Did you know that more than half of consumers will switch to a competitor after only one bad experience? That one bad experience can be anything from using your product to interacting with …
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5 tips for creating secure customer effort score surveys 5 tips for creating secure customer effort score surveys Customer effort score surveys are a great way to find out how easy it is for a customer to do business with your company. But just like a lot of survey instruments, if they get into the …
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Why reputation management is essential for risk mitigation Why reputation management is essential for risk mitigation A business’ success is built around its reputation. When customers think positively of you, they come back for more and spread the word to friends and family. But to secure your business’ reputation, you must be aware of any …
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AI cold calling: Your guide to using artificial intelligence for better outbound sales AI cold calling: Your guide to using artificial intelligence for better outbound sales Cold calling isn’t everyone’s favorite pastime. Both the caller and the recipient can find the experience to be awkward and uncomfortable at times. In general, people don’t like unsolicited …
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4 questions with Dr. Antonio Nucci, RingCentral’s new Chief of AI 4 questions with Dr. Antonio Nucci, RingCentral’s new Chief of AI Dr. Antonio Nucci has built an extraordinary career at the intersection of AI, security, and enterprise technology. With nearly 100 patents, leadership roles at major tech companies like Cisco and Symantec, and a …
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AI sales: How Artificial intelligence can help sales teams close more deals AI sales: How Artificial intelligence can help sales teams close more deals You’re probably using some form of artificial intelligence in your daily life. Maybe your organization has already adopted it in some departments. But if you haven’t yet embraced AI sales technology, …
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What is hosted VoIP, how does it work, and what can it do for your business? What is hosted VoIP, how does it work, and what can it do for your business? Successful businesses understand the importance of effective communication. Whether it’s efficient collaboration among teams or clear messaging to customers, keeping in touch is …
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