What are VoIP Codecs and How Do They Influence Call Quality? What are VoIP Codecs and How Do They Influence Call Quality? VoIP communication is facilitated by a technology called codecs, which compress a speaker’s audio sounds into data for transmission across… Source: Get VoIP Blog
What is a Call Flow and Why is it Important in Call Centers? What is a Call Flow and Why is it Important in Call Centers? An effective call flow strategy improves the customer experience by clearly guiding callers through each step of the customer journey… Source: Get VoIP Blog
What is Call Masking? Benefits & Use Cases What is Call Masking? Benefits & Use Cases Agents do not always want to use their personal phone numbers when interacting with customers. A business VoIP phone system… Source: Get VoIP Blog
Best Affordable IVR Systems for Small Businesses Best Affordable IVR Systems for Small Businesses IVR (Interactive Voice Response) is a VoIP phone system feature using call menu prompts, predetermined call flow paths, speech recognition,… Source: Get VoIP Blog
VoIP Pricing Guide: How Much Does VoIP Cost? VoIP Pricing Guide: How Much Does VoIP Cost? Compared with traditional phone service, a VoIP phone system offers tons of benefits: advanced features, scalability, mobility, improved call quality,… Source: Get VoIP Blog
What Is An SLA? The Ultimate Guide To Service Level Agreements What Is An SLA? The Ultimate Guide To Service Level Agreements A Service Level Agreement (SLA) is a business document between a vendor and customer outlining agreed-upon deliverables, methods used to… Source: Get VoIP Blog
Webex vs GoTo Meeting: Which is Better for Video Calling? Webex vs GoTo Meeting: Which is Better for Video Calling? You’re ready to upgrade to a paid web conferencing software, and you’ve narrowed down your top two options to Cisco… Source: Get VoIP Blog
90 VoIP Features, Benefits, and Their Availability 90 VoIP Features, Benefits, and Their Availability Analog phone systems are fading away quickly in favor of VoIP phone systems. More and more, business owners switch to… Source: Get VoIP Blog
What is Predictive Lead Scoring? Benefits & Practical Tips What is Predictive Lead Scoring? Benefits & Practical Tips Predictive lead scoring uses artificial intelligence to evaluate your leads on their likelihood of becoming customers. Predictive lead scoring analyzes… Source: Get VoIP Blog
Hosted IVR: How it Works, Benefits, and Top Providers Hosted IVR: How it Works, Benefits, and Top Providers Today’s customers value a personalized experience. They want to know that the brands they buy from are ready to listen… Source: Get VoIP Blog
