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User Experience Design Makes All the Difference in Employee Productivity User Experience Design Makes All the Difference in Employee Productivity This blog post is a summary of a recent podcast. Listen to the full podcast below.  You’re just getting into the groove of your morning when a call comes in. As you’re talking, you’re digging …

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What HITRUST-Certified Communication Solutions Mean for Your Healthcare Facility What HITRUST-Certified Communication Solutions Mean for Your Healthcare Facility Although 2019 isn’t over yet, there have been at least 25 million healthcare data breaches in the U.S. this year, a startling ten million more than in 2018. These alarming numbers put patient data—even your own—at tremendous …

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Healthcare Communication Systems: 3 Common HIPAA Compliance Hiccups and How to Solve Them Healthcare Communication Systems: 3 Common HIPAA Compliance Hiccups and How to Solve Them When you think about HIPAA, your most pressing concern is most likely paper and digital healthcare records. You might not give much thought to the fact that your communication …

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What HITRUST-Certified Communication Solutions Mean for Your Medical Practice What HITRUST-Certified Communication Solutions Mean for Your Medical Practice The number of healthcare data breaches has skyrocketed over the past several years. Although 2019 isn’t over yet, there have been at least 25 million breaches in this industry, ten million more than in 2018. These numbers …

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Improve Patient Engagement and Satisfaction with the Right Healthcare Communication Platform Improve Patient Engagement and Satisfaction with the Right Healthcare Communication Platform Over the years, it’s become clear when the patient is put at the center of the healthcare system, everyone benefits. Patient-focused outcomes lead to better scheduling, enhanced coordination of care (with the aim …

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EX + CX: Why They’re Better Together EX + CX: Why They’re Better Together This is a guest post from Jon Arnold, of JArnold and Associates. For an audio version of this content, check out the podcast.  As cloud-based offerings mature, new options emerge for businesses to make collaboration a more powerful driver of growth. …

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Help Your Business Thrive: Why WhatsApp Business Solution is Essential Help Your Business Thrive: Why WhatsApp Business Solution is Essential Last year, WhatsApp launched its WhatsApp Business Solution that enables medium to large organizations using a Digital Customer Interactions Platform to achieve a greater volume of customer messages.  Utilizing this official API solution, you can …

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10 Insights on the Critical Link Between Employee Engagement and Customer Satisfaction 10 Insights on the Critical Link Between Employee Engagement and Customer Satisfaction KEY TAKEAWAYS The ability to deliver improved customer satisfaction today is seen as directly correlated with the happiness of employees. Technology is greatly improving customer satisfaction. As individuals experience these improvements …

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Retail: How to Leverage Chatbots to Improve the Customer Journey Retail: How to Leverage Chatbots to Improve the Customer Journey Thanks to rapid growth in the ease and popularity of online shopping, any brand’s audience now has the potential to be larger than ever. It’s expected that in 2021, e-commerce will account for 17.5% of …

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Shaping Customer Experiences – Interview with Gerry Brown Shaping Customer Experiences – Interview with Gerry Brown Gerry Brown has had an expansive and lengthy career in customer experience, working with companies throughout the UK, Canada, and EMEA. Known as The Customer Lifeguard, Gerry has been busy saving enterprises from drowning in an ocean of indifference …

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