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It’s Time to Rethink Your Digital Transformation Priorities It’s Time to Rethink Your Digital Transformation Priorities It has been estimated that in 2019, over $1.2 trillion will be spent on digital transformation initiatives. For teams tasked with driving digital transformation, customer experience (CX) is often viewed as the primary driver for change. Improving customer experience …

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The Often Missing Link in a Digital Transformation Initiative The Often Missing Link in a Digital Transformation Initiative In a recent Harvard Business Review (HBR) article on digital transformation (DT), authors Behnam Tabrizi, Ed Lam, Kirk Girard, and Vernon Irvin shared best practices for leading digital transformation in organizations. With companies planning to spend more …

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5 Key Benefits of Cloud Contact Center 2.0 5 Key Benefits of Cloud Contact Center 2.0 The modern call center has moved to the cloud, and it’s never looking back. Evolving from Contact Center 1.0, which was heavily grounded in physical infrastructure and significant budget demands, Contact Center 2.0 is agile, lean, and able to …

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Spring is a Time to Grow (Your Communications Capabilities) Spring is a Time to Grow (Your Communications Capabilities) Spring can mean many things to many people. For some, it’s a time to plant flowers. For others, it’s a time to set their clocks ahead by an hour (except in Arizona, which strikes us as both …

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Using the Cloud to Overcome the Limitations of Contact Center 1.0 Using the Cloud to Overcome the Limitations of Contact Center 1.0 Modern consumers become more demanding each day, thanks to a growing number of digital technologies that make it easier to ask for support, raise a complaint, and track the status of an order. …

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The Future of Workplace Communications The Future of Workplace Communications The technology that businesses provide their employees plays an important role in workplace culture, and typically has a similar impact on happiness as perks like on-site meals and open spaces. Finding the right  balance is key. While a variety of communications tools allow workers to …

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CBCC Delivers Enhanced Patient Experiences with a Seamless Cloud Communications Platform CBCC Delivers Enhanced Patient Experiences with a Seamless Cloud Communications Platform With the growth of telemedicine, cloud communication platforms have never been more vital. The importance of quickly connecting data with doctors — and doctors with patients — can’t be underestimated, especially in high-stress …

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Driving a positive and supportive work culture for all employees Driving a positive and supportive work culture for all employees At RingCentral, we are dedicated to building a positive and supportive work culture for all employees.  For many employees, bringing their complete self to work is not always easy. The ability to be yourself and …

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3 Keys to Building a Great Workplace Experience 3 Keys to Building a Great Workplace Experience What makes a great workplace experience? It’s not an easy question to answer. Companies today are constantly looking for new ways to engage employees and create an environment in which employees across generations love to work. Conventional wisdom says …

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RingCentral Once Again Named a Leader in the Aragon Research Globe for Unified Communications and Collaboration RingCentral Once Again Named a Leader in the Aragon Research Globe for Unified Communications and Collaboration Global enterprises today are increasingly focused on delivering greater efficiency and productivity. The right communications platform is key to enabling organizations to communicate …

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