New Research Reveals the Business Benefits of Connecting Employee and Customer Engagement New Research Reveals the Business Benefits of Connecting Employee and Customer Engagement Here’s a situation most people will find familiar: You buy a product, and when it finally arrives, there’s something wrong with it—for instance, it was damaged in shipping or doesn’t operate …
Call Quality: A Must for Effective Business Communications Call Quality: A Must for Effective Business Communications Businesses everywhere are migrating to cloud-based phone systems for the many advantages they deliver. A cloud phone system marries the best of traditional telephony—high standards for call quality, security, and carrier-grade reliability—with the mobility and flexibility enabled by Voice …
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3 Ways Customer Engagement Will Change in 2019 3 Ways Customer Engagement Will Change in 2019 Facebook, Twitter, in-app messaging—customer preferences for engaging with brands are quickly shifting to digital channels. Which means that as customers continue gaining power and influence over brands, businesses will need to step up their digital transformation efforts if they …
Our New Year’s Resolution: A More Powerful RingCentral Our New Year’s Resolution: A More Powerful RingCentral The new year is a time for resolutions. At RingCentral, we’ve got a few of our own. First, we’re absolutely, definitely (or possibly maybe) going to stop eating all the delicious homemade chocolate treats that our amazing coworkers always …
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RingCentral Channel Momentum Continues into 2019 RingCentral Channel Momentum Continues into 2019 RingCentral is dominating the UCaaS channel space, but don’t take my word for it. Baird’s UCaaS Channel Survey affirms that partners are winning more than their fair share of UCaaS business with RingCentral, and are pivoting to RingCentral as their preferred UCaaS solution. …
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Digital Customer Engagement: Billions of Messaging Users Can’t Be Wrong Digital Customer Engagement: Billions of Messaging Users Can’t Be Wrong One thing I’ve learned in my career is that you never know when a learning moment might arise. I had one recently at our ConnectCentral event. As part of demonstrating the messaging capabilities of our …
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3 Ways Highly Regulated Industry Can Achieve Compliance with AI and Cloud Communications 3 Ways Highly Regulated Industry Can Achieve Compliance with AI and Cloud Communications How do you ensure compliance across communications channels? This is a critical question for companies in highly regulated industries, such as financial services and insurance. But compliance isn’t easy …
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Cloud unlocks new revenue opportunities for carriers to serve multinational companies Cloud unlocks new revenue opportunities for carriers to serve multinational companies Today, every company is a global company, requiring a new set of communication tools for employees, partners, and customers. Traditionally, service providers have been confined to their own in-country footprints, when it comes …
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Has Anyone Seen My Co-Worker? Why You Need Unified Presence. Has Anyone Seen My Co-Worker? Why You Need Unified Presence. Ever had this problem? You’re on an urgent project, and you need to get in touch with a colleague. Let’s call him Waldo. But Waldo works remotely, and you can’t reach him. He’s not responding …
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3 Keys to an Award-Winning, Global Workplace: A Q&A with RingCentral’s China GM Marc Chan 3 Keys to an Award-Winning, Global Workplace: A Q&A with RingCentral’s China GM Marc Chan At our recent ConnectCentral 2018 conference, futurist Jacob Morgan shared the three keys to a successful employee experience: culture, physical space, and technology. As a …
