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ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer Engagement ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer Engagement On day two of ConnectCentral 2018, IT leaders explored the impact of technology on employee and customer engagement. It was clear throughout breakout sessions and main stage presentations that when businesses invest in great employee experiences, …

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ConnectCentral 2018: The Power of Uniting People, Ideas, and Business ConnectCentral 2018: The Power of Uniting People, Ideas, and Business As knowledge workers, we have dramatically more apps today than ever before. But research shows that—although these disparate workplace apps are intended to improve productivity—they often have the opposite effect. The sheer quantity of apps …

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Attending ConnectCentral 2018? Here’s Your Guide to San Francisco. Attending ConnectCentral 2018? Here’s Your Guide to San Francisco. It’s no secret that San Francisco is a hub of innovation. But the City by the Bay is also home to dramatic vistas, an eclectic group of communities, and some of the finest restaurants, craft cocktail bars, …

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RingCentral September Release: Collaborative Communications Reimagined RingCentral September Release: Collaborative Communications Reimagined Today’s workplace is filled with countless tools that promise to save time and increase productivity. There are apps for voice calls, text, web meetings, video conferencing, team messaging, and more. The more apps there are, the more frustrated workers seem to become. In …

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A Walk Down Memory Lane: Five Years Since RingCentral’s IPO A Walk Down Memory Lane: Five Years Since RingCentral’s IPO September 2018 marks the fifth anniversary of our initial public offering, and it’s been an exciting ride. We’re celebrating the event by ringing the closing bell at the New York Stock Exchange on September 5th. …

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Bringing Innovation to Customer Engagement with Collaborative Contact Center and RingCentral Pulse™ Bringing Innovation to Customer Engagement with Collaborative Contact Center and RingCentral Pulse™ In March we announced that two significant advancements in contact center technology were coming soon. The first, Collaborative Contact Center, marries contact center and collaboration technology to transform the way organizations …

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Three Reasons to Attend ConnectCentral 2018 Three Reasons to Attend ConnectCentral 2018 This year’s ConnectCentral, held November 12-14 in San Francisco, offers three packed days of education, connection, and conversation. We will be highlighting how communications and collaboration technology can unite people, businesses, and ideas in ways previously unimaginable. While some might consider the opportunity …

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Going from AI Hype to Competitive Advantage—Here’s What We Learned at Google Next from Four AI Leaders Going from AI Hype to Competitive Advantage—Here’s What We Learned at Google Next from Four AI Leaders According to Irwin Lazar, research leader at Nemertes Research, artificial intelligence (AI) was the “topic du jour” at Google Next 2018, …

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Share your story at ConnectCentral 2018: call for presenters and award nominations now open Share your story at ConnectCentral 2018: call for presenters and award nominations now open Do you have a unique story or experience to share? Does your work greatly impact your business or the lives of your customers? Are you passionate about …

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How Much Can Small Businesses Save with a Virtual PBX System? How Much Can Small Businesses Save with a Virtual PBX System? For small-business owners concerned about communications costs, we’ll get straight to the point. You can improve call quality and save 68 percent over two years by using a virtual PBX system. Upfront costs: …

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