Why AI is Critical to the Future of Customer Engagement Why AI is Critical to the Future of Customer Engagement Traditionally, the role of the agent in the contact center has been vital yet costly. To address these cost concerns, many companies—often challenged with legacy systems—tried to automate customer service experiences with IVR (interactive voice …
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The Importance of Uniting in a Disconnected Digital Age The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despite the promise of new technologies to build greater connection, a case could be made that the more knowledge workers embrace them, the more disconnected they become. Industry …
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RingCentral Glip Takes Home the TMC 2018 Unified Communications Product of the Year Award RingCentral Glip Takes Home the TMC 2018 Unified Communications Product of the Year Award We’re excited to share that TMC, the world’s leading business-to-business and integrated marketing media company, has named RingCentral Glip a winner of the 2018 Unified Communications Product …
CCaaS (Contact Center as a Service): 5 Enterprise Benefits CCaaS (Contact Center as a Service): 5 Enterprise Benefits As customer expectations continue to increase and companies seek every competitive advantage, fully transitioning contact centers to the cloud is becoming an even more urgent priority. There are a variety of reasons that businesses should accelerate their …
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Is Voicemail Dead? Supporting Cultural Change with a Better Business Communications Solution Is Voicemail Dead? Supporting Cultural Change with a Better Business Communications Solution When was the last time you left or retrieved a voicemail? If you can’t recall, you’re not alone. A survey by eVoice found that just 33 percent of respondents listen to …
New Altimeter Report: The Rise of the Collaborative Contact Center New Altimeter Report: The Rise of the Collaborative Contact Center Traditional contact centers as we know them were designed and deployed at scale in the 1960s, largely based on outdated management and governance models, with standards no longer applicable. Today’s modern customers expect to communicate …
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Contact Center Technology Every Enterprise Needs To Provide More Effective Customer Support Contact Center Technology Every Enterprise Needs To Provide More Effective Customer Support Companies that don’t focus on providing good customer experiences are not just leaving profits on the table – they’re blatantly losing money. Research bears this out: Poor customer service costs businesses …
Which Workers Best Handle Business Communications Chaos? Which Workers Best Handle Business Communications Chaos? Earlier this year, we uncovered a pervasive workplace challenge: app overload. A global survey we commissioned showed that the majority of knowledge workers (69 percent) waste up to 60 minutes a day navigating between workplace apps, specifically apps for business communications. To …
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Service Provider Market Growth Opportunity: Meetings and Team Messaging Solutions Service Provider Market Growth Opportunity: Meetings and Team Messaging Solutions The way people work has evolved significantly over the last decade. The cloud has opened up new communications possibilities whilst also driving an increased pace of innovation and digital transformation. Businesses that once relied heavily …
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Glip Named a Leader in 2018 Aragon Research Globe™ for Mobile Collaboration Glip Named a Leader in 2018 Aragon Research Globe™ for Mobile Collaboration I’m proud to announce that RingCentral Glip has just earned a new industry accolade: Our team messaging and collaboration app secured a spot in the elite “Leader” category in the 2018 …
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