Addressing AI security concerns in law firms Addressing AI security concerns in law firms As artificial intelligence (AI) continues to reshape nearly every industry, law firms have to contend with some unique security challenges, particularly in the realm of voice and video fraud. Recent findings from “The state of AI in legal communications” report reveal …
Marty Elwell shares his Vision for RingCentral’s customer support Marty Elwell shares his Vision for RingCentral’s customer support Highlights: Marty Elwell joined RingCentral as VP of Customer Support 6 months ago. We checked in with Marty to learn more about his journey and vision for RingCentral’s customer support A new chapter After speaking with RingCentral’s …
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AI for small businesses (Benefits and AI tools recommendations) AI for small businesses (Benefits and AI tools recommendations) Small businesses today face numerous challenges in staying competitive. Artificial Intelligence (AI) offers powerful solutions to these challenges, enabling even the smallest companies to improve their operations and gain data-driven insights for better business decisions. Once considered …
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Personalizing customer interactions with AI Personalizing customer interactions with AI Artificial intelligence is transforming how businesses interact with customers, enabling more personalized and efficient experiences. As AI adoption in customer communications grows, companies are discovering new ways to tailor interactions and anticipate customer needs. AI’s impact on customer engagement Recent data shows the impact AI …
What’s a BPO call center or contact center? All you need to know about outsourcing What’s a BPO call center or contact center? All you need to know about outsourcing If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a …
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Why your contact center needs a CRM integration Why your contact center needs a CRM integration Contact centers handle thousands of interactions every day. Yet, too many still operate like it’s 1999—agents flipping between screens, customers providing basic account information to start the interaction, and managers working off outdated reports. Every inefficiency adds up. Disconnected …
Call center voice analytics: What it is and how you can best use it Call center voice analytics: What it is and how you can best use it In business, data-driven decisions tend to have a far greater chance of success than those based on instinct or intuition. Call or contact center voice analytics—also known …
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Expanding the power of RingCX: Welcome Textel, PCI Pal, and Yellow.ai as new ecosystem partners Expanding the power of RingCX: Welcome Textel, PCI Pal, and Yellow.ai as new ecosystem partners At RingCentral, we understand that exceptional customer experiences are the backbone of every successful business. That’s why we are thrilled to announce the expansion of …
The power of omnichannel analytics: Turning customer data into strategy The power of omnichannel analytics: Turning customer data into strategy Every conversation, every click, every interaction—each one holds a wealth of untapped insights. The challenge? Transforming that data into strategy. Omnichannel analytics connects the dots across every touchpoint, revealing patterns that shape the customer experience. …
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Establishing KPIs for AI-powered communications Establishing KPIs for AI-powered communications Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As AI technologies become more integrated into daily operations, setting clear key performance indicators (KPIs) helps track progress and inform decision-making. Let’s explore how …
