Live Demo: RingCentral Contact Center Live Demo: RingCentral Contact Center Gone are the days when people only contacted customer service by making a phone call. Today’s savvy consumers expect to be able to communicate with your company however it’s most convenient for them, whether that’s voice, email, online chat, SMS, or social media apps. How …
How Integrated Cloud Communications Systems Benefit Users and IT Departments How Integrated Cloud Communications Systems Benefit Users and IT Departments My old car was from 1995, an ancient time before modern infotainment systems became commonplace. So, over the years, I connected multiple products to the car, including a GPS system, an MP3 player, and a …
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Why I Believe a Cloud Phone System Is the Best and Most Secure Communications Solution for Your Mobile Workforce Why I Believe a Cloud Phone System Is the Best and Most Secure Communications Solution for Your Mobile Workforce The battle between freedom and control has raged since the dawn of civilization. Individuals crave liberty, while …
Best of Both Worlds: RingCentral Readies Microsoft Skype for Business and Outlook Integrations Best of Both Worlds: RingCentral Readies Microsoft Skype for Business and Outlook Integrations Here at RingCentral, we’ve learned a lot about being a cloud player in a large application ecosystem. Â We’ve architected RingCentral to be an open platform giving developers robust APIs, …
Introducing the Answering Rules API Introducing the Answering Rules API Call routing and handling via RingCentral Answering Rules are important aspects of configuring business phone systems and today we are releasing our beta Answering Rule API capabilities. For an overview, some benefits of Answering Rules include the ability to do the following: Give each employee …
Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement Brightway Insurance set out to make the world a better place for insurance buyers and for businesses selling insurance. It’s fair to say they’ve succeeded; the company has held a spot …
RingCentral Developer May 2016 Update RingCentral Developer May 2016 Update This month we are excited to release a number of new APIs that will extend programmatic capabilities of the RingCentral Connect Platform with both new and enhanced capabilities. New capabilities include: WebRTC: We released our WebRTC API in beta back in March of this year at …
Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers The phone rings. Your attention is piqued. Is it new business? Your pulse quickens as you imagine the opportunity that awaits. You pick up the phone and introduce yourself in your most professional voice and… …“You are due a large repayment …
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The Evolution of Seamlessly Integrated Work Environments in the Cloud The Evolution of Seamlessly Integrated Work Environments in the Cloud For quite some time, certainly going back several decades, various key elements of information technology have been evolving on parallel tracks. Specifically, I’m thinking about applications, business communications and platforms. The evolution has been rapid, …
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Using RingCentral WebRTC Using RingCentral WebRTC In case you are unfamiliar with WebRTC it allows developers to embed voice communications in web based business tools and services such as CRM, call centers, and web applications. You can use RingCentral WebRTC to create simplified experiences for your call operators and customers. RingCentral WebRTC empowers users to …
