UCaaS vs CCaaS: Differences, Similarities & When to Use UCaaS vs CCaaS: Differences, Similarities & When to Use Software as a Service gives businesses access to advanced communication and collaboration features with the added benefits of scalability, ease… Source: Get VoIP Blog
IVA vs IVR: What is the Difference & Which You Should Use? IVA vs IVR: What is the Difference & Which You Should Use? IVA and IVR are automated virtual alternatives to human agents designed to enhance the customer experience and speed up the… Source: Get VoIP Blog
Multichannel Contact Center 101: All you Need to Know Multichannel Contact Center 101: All you Need to Know A multichannel contact center provides customer-facing agents with centralized cross-channel communication capabilities and up-to-date customer data, streamlining customer support and… Source: Get VoIP Blog
What Is Conversational Marketing? Benefits, Features & Examples What Is Conversational Marketing? Benefits, Features & Examples Immediate responses to support requests, personalized product recommendations based on past purchases, seamless interactions with team members across multiple communication… Source: Get VoIP Blog
Chatbots vs Live Chat: Differences + Pros and Cons For Business Chatbots vs Live Chat: Differences + Pros and Cons For Business In our world of smartphones, electric cars, and space tourism, it’s easy to forget just how much of an impact… Source: Get VoIP Blog
7 tips on working across global teams in 2022 7 tips on working across global teams in 2022 I’m currently writing from my family’s home in Toronto, Canada, which is a far cry from my own home in Dublin, Ireland. At the same time, I report to a team that’s mostly based in the Bay …
Speed R&D with collaborative communication tools Speed R&D with collaborative communication tools {$inline_image} Highlights In today’s increasingly dynamic healthcare landscape, the pharmaceutical sector is facing significant pressure to become more efficient, agile, and proactive. Enhancing collaboration throughout the drug development ecosystem can help pharma companies save costs, reduce time to market, and achieve more impactful …
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Google Meet vs Zoom: Which is Best for Video Conferencing? Google Meet vs Zoom: Which is Best for Video Conferencing? Whether your workforce is in-house, hybrid, or fully remote, video conferencing platforms offer major benefits to small businesses. According to… Source: Get VoIP Blog
Cloud Phone System: Features, Pricing, Best Providers Cloud Phone System: Features, Pricing, Best Providers Cloud phone systems offer numerous advantages over traditional PSTN telephones, including advanced VoIP features, better overall value, and scalable plans… Source: Get VoIP Blog
10 Best Genesys Alternatives for 2022 [Compared] 10 Best Genesys Alternatives for 2022 [Compared] While Genesys offers a tremendous product it may not be the right fit for every enterprise. Genesys provides a robust… Source: Get VoIP Blog
