Establishing KPIs for AI-powered communications Establishing KPIs for AI-powered communications Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As AI technologies become more integrated into daily operations, setting clear key performance indicators (KPIs) helps track progress and inform decision-making. Let’s explore how …
4 ways RingSense improves patient care and operations 4 ways RingSense improves patient care and operations In hospitals, clinics and wellness centers, every conversation matters—from scheduling appointments to handling prescription refills and billing questions. But with limited staff, rising patient volumes, and increasing compliance demands, critical details can slip through the cracks, impacting both patient …
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AI for skeptics: Exploring RingCentral AI Receptionist with low risks AI for skeptics: Exploring RingCentral AI Receptionist with low risks Skeptical about AI in your business? You’re not alone. Many small business owners and managers are wary of fully embracing artificial intelligence, concerned about potential pitfalls or disruptions to their operations. But what if there …
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Streamline communication with RingCentral’s SMS for Microsoft Teams Streamline communication with RingCentral’s SMS for Microsoft Teams RingCentral has always been at the forefront of innovation in cloud communications, and now, our robust SMS capabilities for Microsoft Teams are set to transform how organizations interact. Whether you’re collaborating internally or communicating with your customers, RingCentral’s SMS …
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RingCentral recognized in G2’s 2025 Best Software Awards for excellence in global technology and collaboration solutions RingCentral recognized in G2’s 2025 Best Software Awards for excellence in global technology and collaboration solutions We’re thrilled to announce that RingCentral has been named in G2’s 2025 Best Software Awards, securing positions in both the Top 100 Global …
RingCentral’s AI Receptionist leverages automation to answer, resolve, and route calls RingCentral’s AI Receptionist leverages automation to answer, resolve, and route calls Contact centers are successfully ramping up their adoption of AI agents to fully automate customer interactions. In fact, 68% of companies using AI had increased their spending on AI triage agents in 2024, …
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Briana Rogers embodies RingCentral’s 2025 Black History Month theme: “Thrive, flourish, and grow” Briana Rogers embodies RingCentral’s 2025 Black History Month theme: “Thrive, flourish, and grow” Highlights: February is Black History Month and RingCentral’s Black Employees at RingCentral (BE@R) Employee Resource Group (ERG) hosted events and discussions designed to educate, inform, and celebrate. Briana Rogers, …
Introducing RingCentral AI Receptionist: Business-ready Voice AI is here Introducing RingCentral AI Receptionist: Business-ready Voice AI is here Today, we’re launching RingCentral AI Receptionist (AIR)—a fully integrated AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service. RingCentral AIR is built directly into the RingCentral business phone …
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What is a Contact Center? Benefits & Business Use Cases What is a Contact Center? Benefits & Business Use Cases A contact center is a valuable tool for customer service. Today’s contact center technology enables agents to make outbound sales… Source: Get VoIP Blog
What is a Hosted Contact Center? How it Works and Benefits What is a Hosted Contact Center? How it Works and Benefits Contact center software unifies communication channels to help your company serve customers better. However, hosting a contact center on-premise can… Source: Get VoIP Blog
