Don’t Fear the Mouse: Finding Solutions in Unusual Places Don’t Fear the Mouse: Finding Solutions in Unusual Places Recently, I spoke to about a thousand people from the dental industry in Atlanta at the Georgia World Congress Center for the Thomas P. Hinman Dental Meeting. We were part of the New Product Forum, a discussion …
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DHC USA Eliminates Legacy PBX System in Favor of RingCentral DHC USA Eliminates Legacy PBX System in Favor of RingCentral We are delighted to announce that DHC USA has adopted RingCentral Office, an advanced cloud phone solution, team messaging and collaboration, and RingCentral Contact Center, a solution for customer engagement. DHC USA is one of …
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Live Demo: Advanced Call Routing in Your Contact Center Live Demo: Advanced Call Routing in Your Contact Center An interactive voice response (IVR) system in your contact center helps reduce your per-interaction costs by letting callers choose between agent-based or self-service help. This capability allows customers to quickly self-solve basic issues such as bill pay …
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10 Reasons to Move Your Contact Center to the Cloud 10 Reasons to Move Your Contact Center to the Cloud You already know how important your call center is to the day-to-day operation of your business. So what’s behind the growing trend among organizations today to move their contact centers entirely to the cloud? In …
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KJWW-TTG Unites Global Distributed Workforce with RingCentral KJWW-TTG Unites Global Distributed Workforce with RingCentral We are excited to announce that recently merged IMEG company, KJWW-TTG has selected RingCentral to unify its growing distributed, global and mobile workforce with a cloud-based communications solution. Founded in 1955 and 1961, respectively, KJWW-TTG is a full service engineering consulting …
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Channel Partners Conference Highlights UCaaS and Global Business Communications Opportunities Channel Partners Conference Highlights UCaaS and Global Business Communications Opportunities The recent Channel Partners Conference & Expo in Las Vegas was my 13th visit to this show, and from my observations, I believe it lived up to its promotion as the biggest and best installment …
Infographic: Don’t Let Disruptions Turn Your Business Upside-down Infographic: Don’t Let Disruptions Turn Your Business Upside-down They say if you want to make the universe laugh, tell it your plans. There’s no way around it, however well we may plan for success, disruptions will arise from unforeseen obstacles. Whilst these problems can cause us headaches …
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Infographic: Flex and Stretch Your Communications Capability Infographic: Flex and Stretch Your Communications Capability When we speak about flexibility in the workplace, what springs to mind? No, not yoga mats exercising at lunchtime, we’re talking about the ability to not be stuck in one place and get things done whilst on the move. In the …
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Congratulations to SEA Media, Winner of the Glip Teamwork Realized Story Contest Congratulations to SEA Media, Winner of the Glip Teamwork Realized Story Contest RingCentral congratulates SEA Media, a social media marketing agency in Dayton, Ohio, as the winner of the Teamwork Realized customer story contest. SEA won a $1,000 reward for their team – and …
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Infographic: Create Greater Happiness in Your Contact Center Infographic: Create Greater Happiness in Your Contact Center In today’s always-connected world, customers expect immediate answers when contacting your call center. Disappoint them, and they’re likely to vent their frustrations at your agents or on social media sites. So how can you create a more happy experience …
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