The Best Communication Channels in 2022 [+ Which is Right for Your Needs] The Best Communication Channels in 2022 [+ Which is Right for Your Needs] When running a company, whether it be in the office or remote, communication is one of the key tenets of… Source: Get VoIP Blog
HIPAA Compliant VoIP: What It Is, Requirements & Top Providers HIPAA Compliant VoIP: What It Is, Requirements & Top Providers The Healthcare Insurance Portability and Accountability Act (HIPAA) provides consumers with valuable protections to keep their personal health information secure…. Source: Get VoIP Blog
Intelligent Virtual Assistant (IVA): Benefits and Use Cases Intelligent Virtual Assistant (IVA): Benefits and Use Cases Anyone who has called out “Hey Siri!” or “Hey Alexa!” has used an Intelligent Virtual Assistant, or IVA. These amazing… Source: Get VoIP Blog
What is Contact Center as a Service (CCaaS)? [Definitive Guide] What is Contact Center as a Service (CCaaS)? [Definitive Guide] Contact Center as a Service (CCaaS) enables more personalized customer service, offers real-time omnichannel communication, and improves resource management. According… Source: Get VoIP Blog
8×8 vs Vonage: Pricing, Features, UX, Pros & Cons 8×8 vs Vonage: Pricing, Features, UX, Pros & Cons Whether you are looking to upgrade your current phone system, or just want to compare the two providers, you know… Source: Get VoIP Blog
Sweet relief Sweet relief Highlights: To date, 1,942,742 acres have burned across California There are currently 14,773 firefighters battling 14 active large wildfires It’s wildfire season in California, and it’s a bad one. How bad? Astronauts aboard the International Space Station can see it…and they don’t like what they see. Our hearts go out …
Four benefits of a next-gen cloud contact center Four benefits of a next-gen cloud contact center Highlights: Customers are demanding support that effectively balances quick responses with personalization and automation with a human touch. Next-generation cloud contact centers are at the center of the customer experience transformation agenda. Next-gen cloud contact centers use unified communications …
Four benefits of a next-gen cloud contact center Read More »
Reimagine your contact center possibilities Reimagine your contact center possibilities Highlights: As customer expectations continue to change and shift, organizations must be prepared to change alongside them Customer experience, agent collaboration, and empowering agents are keys to successful hybrid working arrangements for agents From AI to video to channels customers suddenly pick up and drop, …
With RingCentral Contact Center, online retailer K&L Wine Merchants is toasting its operational improvements With RingCentral Contact Center, online retailer K&L Wine Merchants is toasting its operational improvements Whether you’re a wine connoisseur or just hosting an event and need help finding the perfect pairing for the meal you’ll be serving, many industry insiders will …
This educational agency serves 40% of Washington’s public-school students. With the help of RingCentral, that didn’t stop during COVID This educational agency serves 40% of Washington’s public-school students. With the help of RingCentral, that didn’t stop during COVID Highlights: By migrating to RingCentral, Puget Sound Educational Service District was able to replace four disjointed phone …
