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Natural language processing in business interactions Natural language processing in business interactions Natural language processing (NLP) is transforming how businesses communicate with customers and streamline internal operations. This powerful AI technology enables computers to understand, interpret, and generate human language, opening up new possibilities for more efficient and personalized interactions. NLP and customer service Companies …

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20 Key customer service skills to nurture in your teams 20 Key customer service skills to nurture in your teams It’s arguably never been so important to deliver exceptional customer experiences as it is today. Consumers are discerning, have more brands competing for their business, and can often switch allegiances more easily. Nurturing customer service …

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Customer experience in financial services: What it is, why it matters, and 7 ways to improve it Customer experience in financial services: What it is, why it matters, and 7 ways to improve it Customer experience in financial services has arguably never been so important. In the midst of more complicated security and data privacy …

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AI’s impact on communication-related job roles AI’s impact on communication-related job roles Artificial intelligence is reshaping the landscape of business communications, altering job roles and creating new opportunities. As AI technologies become more sophisticated, professionals in communication-related fields must adapt to remain relevant and valuable in an evolving workplace. Customer service agents Customer service agents …

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RingCentral unveils the latest AI innovations for RingCX RingCentral unveils the latest AI innovations for RingCX Since its launch in 2023, RingCX has provided purpose-built AI capabilities to help businesses solve specific pain points. Intelligent Virtual Agents (IVA): AI-powered virtual agents can autonomously handle a wide array of customer inquiries, to eliminate long hold times …

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What is UCaaS (Unified Communications as a Service)? Your complete guide What is UCaaS (Unified Communications as a Service)? Your complete guide Unified Communications as a Service (UCaaS) is a type of communications solution that’s been around for a while now. Flexible, mobile, and scalable, UCaaS platforms are made for modern businesses and if you’re …

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Addressing AI security concerns in law firms Addressing AI security concerns in law firms As artificial intelligence (AI) continues to reshape nearly every industry, law firms have to contend with some unique security challenges, particularly in the realm of voice and video fraud. Recent findings from “The state of AI in legal communications” report reveal …

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Marty Elwell shares his Vision for RingCentral’s customer support Marty Elwell shares his Vision for RingCentral’s customer support Highlights: Marty Elwell joined RingCentral as VP of Customer Support 6 months ago. We checked in with Marty to learn more about his journey and vision for RingCentral’s customer support A new chapter After speaking with RingCentral’s …

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AI for small businesses (Benefits and AI tools recommendations) AI for small businesses (Benefits and AI tools recommendations) Small businesses today face numerous challenges in staying competitive. Artificial Intelligence (AI) offers powerful solutions to these challenges, enabling even the smallest companies to improve their operations and gain data-driven insights for better business decisions. Once considered …

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