Top Call Center Agent Skills [As Listed in Job Descriptions] Top Call Center Agent Skills [As Listed in Job Descriptions] Cloud-based call center solutions have made business phone systems more accessible to both companies and the remote workforce–and the popularity… Source: Get VoIP Blog
Five9 vs 8×8: Compare Pricing and Plans, Features, UX Five9 vs 8×8: Compare Pricing and Plans, Features, UX Contact Center as a Service (CCaaS) providers Five9 and 8×8 are both powerful omnichannel platforms packed with tools to optimize… Source: Get VoIP Blog
Best Cold Calling Software for Lead Generation in 2023 Best Cold Calling Software for Lead Generation in 2023 With all of the options available to agents to communicate with customers and leads, cold calling can seem like an… Source: Get VoIP Blog
Five9 vs Talkdesk: Head to Head Showdown of CCaaS Solutions Five9 vs Talkdesk: Head to Head Showdown of CCaaS Solutions Five9 and Talkdesk are among the market leaders of contact center software that offer calling features such as IVR, auto… Source: Get VoIP Blog
10 Best Talkdesk Alternatives (Tested & Compared) 10 Best Talkdesk Alternatives (Tested & Compared) Contact Center as a Service (CCaaS) solutions like Talkdesk create a seamless omnichannel customer journey powered by workforce engagement, team… Source: Get VoIP Blog
9 Essential Steps to Start a Call Center – Guide by GetVoIP 9 Essential Steps to Start a Call Center – Guide by GetVoIP When your business has outgrown its standard phone system, understanding how to start a call center improves the customer and… Source: Get VoIP Blog
8 Actionable Ways to Reduce Hold Times in a Call Center 8 Actionable Ways to Reduce Hold Times in a Call Center While internal business miscommunication is costly, it often pales in comparison to the costs of lost revenue and time from long customer… Source: Get VoIP Blog
Computer Telephony Integration (CTI): All You Need to Know Computer Telephony Integration (CTI): All You Need to Know Computer Telephony Integration (CTI) streamlines multiple business applications within one interface and enables essential call center software features like in-call… Source: Get VoIP Blog
Amazon Connect Pricing: A Closer Look at Features, Costs, and More Amazon Connect Pricing: A Closer Look at Features, Costs, and More After developing numerous successful platforms within AWS, Amazon also took a step forward in the call center software space, publishing its… Source: Get VoIP Blog
What is Call Whisper? How it Works, Benefits & Top Providers What is Call Whisper? How it Works, Benefits & Top Providers In an increasingly connected world, customers have come to expect a stellar customer experience built on fast, efficient, and personalized… Source: Get VoIP Blog
