What is Call Queuing? How it Works & Best Practices What is Call Queuing? How it Works & Best Practices Poorly-optimized call queues mean extended hold times, decreased agent productivity, and a negative customer experience. The good news is that… Source: Get VoIP Blog
What is Customer Callback & Why It Matters for Excellent Customer Experience What is Customer Callback & Why It Matters for Excellent Customer Experience Being put on hold is easily one of the most frustrating customer service problems–especially when callers receive no information about… Source: Get VoIP Blog
The 10 Biggest M&A’s in VoIP in 2018 The 10 Biggest M&A’s in VoIP in 2018 Business VoIP and Unified Communications are by no means quiet markets. It isn’t too much of a surprise to frequently… Source: Get VoIP Blog
10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 The utilization of emerging technologies has proven beneficial to customer service professionals and their skillset. After all, call center software… Source: Get VoIP Blog
Dialpad Support Brings AI To Even The Smallest Call Center Dialpad Support Brings AI To Even The Smallest Call Center We’ve been focusing on Artificial Intelligence quite a bit recently as we are finally beginning to see some real world… Source: Get VoIP Blog
How to Position Your Contact Center to Embrace Collaboration How to Position Your Contact Center to Embrace Collaboration Traditionally, contact and call centers have a competitive, fast paced culture. Agents are encouraged to spend the least amount of… Source: Get VoIP Blog
How To Position Your Live Chatbots To Increase Engagement How To Position Your Live Chatbots To Increase Engagement Chatbots have become one of the latest staples of modern Contact Centers. After all, its no longer enough to simply… Source: Get VoIP Blog
The Critical Importance of Customer Self-Service in 2018 The Critical Importance of Customer Self-Service in 2018 We are almost at the point where talking about Contact Centers and the customer experience has become the same old… Source: Get VoIP Blog
The 10 Contact Center Vendors with the Most Satisfied Customers in 2018 The 10 Contact Center Vendors with the Most Satisfied Customers in 2018 The first step to any new major purchase should always be research, especially when it comes to something as critical… Source: Get VoIP Blog
Vonage Expands Their Omnichannel Contact Center Footprint Vonage Expands Their Omnichannel Contact Center Footprint Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading… Source: Get VoIP Blog
