Live Chat vs Phone Support: Which is Better For Your Business? Live Chat vs Phone Support: Which is Better For Your Business? If your business is servicing clients, customers or prospects, then it’s imperative to provide the best quality service possible. Despite… Source: Get VoIP Blog
Five9 Introduces Practical AI Into the Contact Center Five9 Introduces Practical AI Into the Contact Center In their first announcement since Rowan Trollope took over as CEO, cloud contact center giant Five9 introduces new forms of… Source: Get VoIP Blog
Top 10 Contact Center Trends for 2018 Top 10 Contact Center Trends for 2018 Contact Centers must always be out on the look for ways to improve their productivity, efficiency, and overall customer satisfaction…. Source: Get VoIP Blog
Your Business Should Absolutely Be Recording Calls and Here’s Why Your Business Should Absolutely Be Recording Calls and Here’s Why Previously an expensive solution requiring complicated hardware, call recording has since trickled down to become a feature offered in most,… Source: Get VoIP Blog
UJET Founder on The State of Customer Service: Context Is Key UJET Founder on The State of Customer Service: Context Is Key Customer Support is an incredibly crucial aspect of any business. In fact, we’re at a time now where customer support,… Source: Get VoIP Blog
Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant Gartner is generally one of our favorite go-to sources when it comes to the latest industry rankings and breakdowns. With… Source: Get VoIP Blog
The Do’s and Don’ts of Automated Attendant Scripts The Do’s and Don’ts of Automated Attendant Scripts I don’t know about you, but whenever I encounter what seems like a never-ending list of options read to me… Source: Get VoIP Blog
Understanding The True Power of Predictive Analytics Understanding The True Power of Predictive Analytics Every business should be scrambling to provide the ultimate customer experience for any transaction, full stop. We live in a… Source: Get VoIP Blog
Talkdesk Wants To Fix Customer Service and Focus on Real-Time Context Talkdesk Wants To Fix Customer Service and Focus on Real-Time Context Yesterday we had a chance to attend Talkdesk’s Intelligent Contact Center Roadshow, and we were a bit surprised to see… Source: Get VoIP Blog
OrecX Co-Founder on the State of Call Recording: From Feature to Platform OrecX Co-Founder on the State of Call Recording: From Feature to Platform If you have ever called into a contact center, chances are you have heard the phrase before: “This call may… Source: Get VoIP Blog
