Best Outbound Call Center Software & Its Use Cases Best Outbound Call Center Software & Its Use Cases Outbound call center software facilitates customer engagement by helping agents reach out to as many customers, leads, and contacts as… Source: Get VoIP Blog
What is Workforce Engagement Management (WEM)? What is Workforce Engagement Management (WEM)? Workforce Engagement Management (WEM) is a component of Workforce Optimization (WFO) focused on improving the employee experience, increasing agent retention,… Source: Get VoIP Blog
NICE Workforce Management Review + 5 Features We Like NICE Workforce Management Review + 5 Features We Like NICE Workforce Management (WFM) is a CXone contact center feature suite with AI-powered forecasting, scheduling, employee engagement, and performance management… Source: Get VoIP Blog
Omnichannel vs Multichannel Contact Center: Which to Choose? Omnichannel vs Multichannel Contact Center: Which to Choose? Omnichannel and multichannel contact center solutions enable you to serve customers with multiple channels and touchpoints. However, the two types… Source: Get VoIP Blog
We Compared the Best NICE CXone Alternatives for 2024 We Compared the Best NICE CXone Alternatives for 2024 NICE CXone is an enterprise-grade contact center software platform providing inbound/outbound voice and data services with advanced CCaaS features powered… Source: Get VoIP Blog
Contact Center Software Requirements Checklist for 2024 Contact Center Software Requirements Checklist for 2024 Contact center software is a business communications solution that enables you to serve your customers across multiple communication channels. Today’s… Source: Get VoIP Blog
Call Center Scheduling: How it Works & Best Practices Call Center Scheduling: How it Works & Best Practices Call center scheduling is a workforce management capability that forecasts future call center volume, agent availability, and staffing requirements to… Source: Get VoIP Blog
Call Center Workforce Optimization: Why It’s Important and Best Practices Call Center Workforce Optimization: Why It’s Important and Best Practices Call center workforce optimization is a business operations strategy using AI-powered analytics, trend forecasting, employee engagement tools, quality management features,… Source: Get VoIP Blog
Call Center Automation: Why It's Important & Top Providers Call Center Automation: Why It's Important & Top Providers Call center automation helps manage high call volumes, increases operational efficiency, reduces the margin of human error, and lets agents… Source: Get VoIP Blog
What is Skills-Based Routing? Benefits & Best Practices What is Skills-Based Routing? Benefits & Best Practices Skills-based routing optimizes call center efficiency and service by leveraging each agent’s skill set and areas of expertise–sales skills, spoken… Source: Get VoIP Blog
