Dialpad-Google Cloud Alliance to Deliver Simpler AI Dialpad-Google Cloud Alliance to Deliver Simpler AI Various CCaaS providers have already added generative artificial intelligence capabilities to their platforms. That typically means that agents have a… Source: Get VoIP Blog
Salesforce Delivers New Contact Center AI Features Salesforce Delivers New Contact Center AI Features Salesforce, most notably known for its CRM (customer relationship management) software and for acquiring Slack, formalizing the purchase in July 2021,… Source: Get VoIP Blog
Five9 Aims to Nix Agent-Customer Language Barriers Five9 Aims to Nix Agent-Customer Language Barriers Recently, Five9 announced the soft launch of a feature designed to reduce agent-customer misunderstandings. Five9 hopes that the feature will… Source: Get VoIP Blog
Twilio Flex Review: Pricing, Features, and Benefits Twilio Flex Review: Pricing, Features, and Benefits Twilio Flex is one of today’s most robust contact center solutions–unifying communication channels, advanced routing, an extensive user interface, and… Source: Get VoIP Blog
Zoom Intros Fresh Chatbot in GA Zoom Intros Fresh Chatbot in GA In May 2022, Zoom (set out) on a new journey: one that was a long time in the making. It… Source: Get VoIP Blog
NICE CXone Pricing, Features, User Experience, and More NICE CXone Pricing, Features, User Experience, and More As an eight-time Gartner Magic Quadrant leader in the CCaaS space, NICE CXone from NICE inContact certainly has a strong… Source: Get VoIP Blog
Talkdesk Pricing, Plans, Features: Our Comprehensive Review Talkdesk Pricing, Plans, Features: Our Comprehensive Review Cloud contact center software (CCaaS) providers like Talkdesk help businesses increase team productivity, improve customer satisfaction, and lower overall operating… Source: Get VoIP Blog
Contact Center vs Call Center: Breaking Down Key Differences Contact Center vs Call Center: Breaking Down Key Differences The difference between a call center and a contact center is that a call center allows communication by voice or… Source: Get VoIP Blog
Here’s Our Recap of Vonage’s Analyst Event – Day 1 Here’s Our Recap of Vonage’s Analyst Event – Day 1 Vonage Business has been hosting their latest Analyst Event in sunny Scottsdale, Arizona. For two days Vonage invited out a… Source: Get VoIP Blog
Top 10 Contact Center Trends for 2018 Top 10 Contact Center Trends for 2018 Contact Centers must always be out on the look for ways to improve their productivity, efficiency, and overall customer satisfaction…. Source: Get VoIP Blog
