25 Great Add-ons Your Contact Center Needs to Stay on Top in 2017 25 Great Add-ons Your Contact Center Needs to Stay on Top in 2017 It would be a bit of an understatement to simply say that technology has rapidly been improving our lives. This,… Source: Get VoIP Blog
2017 Will Be The Year of The Omni-Channel Experience 2017 Will Be The Year of The Omni-Channel Experience As customer expectations grow, customer service must too evolve to match the demands, from beyond simple call center software solutions…. Source: Get VoIP Blog
Helpshift Changes The Game With In-App Customer Service Helpshift Changes The Game With In-App Customer Service It shouldn’t come as a surprise that customer service is undergoing a massive change right now. We’ve seen the transition… Source: Get VoIP Blog
Call Center Software Pricing: A Detailed Look at the Top Solutions Call Center Software Pricing: A Detailed Look at the Top Solutions When looking to establish a call center software solution for your business, or simply adopt a contact center solution for your… Source: Get VoIP Blog
The Complete Guide To Managing Remote Call Center Agents The Complete Guide To Managing Remote Call Center Agents As our technology trends continue to progress, the workforce as we know it has begun to change shape. With the… Source: Get VoIP Blog
Forget Phone Support, Texting Is The New Customer Service Go-To Forget Phone Support, Texting Is The New Customer Service Go-To An interesting shift in customer service communications seems to be brewing, sparked by news of Centricient, a customer service messaging… Source: Get VoIP Blog
