UJET Founder on The State of Customer Service: Context Is Key UJET Founder on The State of Customer Service: Context Is Key Customer Support is an incredibly crucial aspect of any business. In fact, we’re at a time now where customer support,… Source: Get VoIP Blog
Embrace Mobility In Your Business With Find Me, Follow Me Call Hunting Embrace Mobility In Your Business With Find Me, Follow Me Call Hunting If anything stands out to make Business VoIP the must have telephony service for your organization, then it would easily… Source: Get VoIP Blog
The Do’s and Don’ts of Automated Attendant Scripts The Do’s and Don’ts of Automated Attendant Scripts I don’t know about you, but whenever I encounter what seems like a never-ending list of options read to me… Source: Get VoIP Blog
Understanding The True Power of Predictive Analytics Understanding The True Power of Predictive Analytics Every business should be scrambling to provide the ultimate customer experience for any transaction, full stop. We live in a… Source: Get VoIP Blog
Talkdesk Wants To Fix Customer Service and Focus on Real-Time Context Talkdesk Wants To Fix Customer Service and Focus on Real-Time Context Yesterday we had a chance to attend Talkdesk’s Intelligent Contact Center Roadshow, and we were a bit surprised to see… Source: Get VoIP Blog
OrecX Co-Founder on the State of Call Recording: From Feature to Platform OrecX Co-Founder on the State of Call Recording: From Feature to Platform If you have ever called into a contact center, chances are you have heard the phrase before: “This call may… Source: Get VoIP Blog
The 8 Best Contact Center Features For The Ultimate Customer Experience The 8 Best Contact Center Features For The Ultimate Customer Experience With so many options out there for Call Center software, it’s really easy to get lost in the information overload…. Source: Get VoIP Blog
Avaya Has a Plan, But Don’t Forget That Massive Debt Avaya Has a Plan, But Don’t Forget That Massive Debt As one of the biggest names in enterprise communications, it was a big shock to hear last year that Avaya… Source: Get VoIP Blog
6 Stories of Stellar Customer Service: These VoIP Providers Go The Extra Mile 6 Stories of Stellar Customer Service: These VoIP Providers Go The Extra Mile We probably all have a fair share of customer service horror stories to share online or with friends. With customer… Source: Get VoIP Blog
Calling All Contact Centers: Analyze and Optimize with Big Data Calling All Contact Centers: Analyze and Optimize with Big Data Contact centers are always looking for any extra leverage to provide the best service. Customer satisfaction is often regarded as… Source: Get VoIP Blog
