Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Many of us have probably interacted with quite a few chatbots in customer service. We’ve seen bots pop up in… Source: Get VoIP Blog
How To Revolutionize Your Omnichannel Experience With Artificial Intelligence How To Revolutionize Your Omnichannel Experience With Artificial Intelligence We’ve all been customers, and at some point we all have probably needed to pick up the phone and dial… Source: Get VoIP Blog
Why Your Contact Center Absolutely Needs WebRTC To Stay On Top Why Your Contact Center Absolutely Needs WebRTC To Stay On Top In the past, when a business was establishing a contact center many were focused on absolutely cutting costs anywhere they… Source: Get VoIP Blog
Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Earlier this year, both Genesys and Interactive Intelligence shook the market up by announcing their move to combine forces. That… Source: Get VoIP Blog
Crucial Data Points To Assess In Your Business VoIP Call Reports Crucial Data Points To Assess In Your Business VoIP Call Reports Just about every Business VoIP provider these days makes it very simple to customize and tailor your phone lines through… Source: Get VoIP Blog
7 Google Voice Alternatives That Offer More For Your Business 7 Google Voice Alternatives That Offer More For Your Business With a long list of apps and solutions, Google has been creeping its way into the workplace for some time… Source: Get VoIP Blog
Top 15 Call Center Headsets of 2016 Top 15 Call Center Headsets of 2016 Outfitting your agents with a proper call center headset is absolute key to ensure the highest level of productivity. Comfort,… Source: Get VoIP Blog
The Complete Guide To Managing Remote Call Center Agents The Complete Guide To Managing Remote Call Center Agents As our technology trends continue to progress, the workforce as we know it has begun to change shape. With the… Source: Get VoIP Blog
The Definitive Guide to Understanding Automatic Dialers The Definitive Guide to Understanding Automatic Dialers Whether your call, or contact, center is focused on inbound or outbound calls, it is imperative to ensure an absolute… Source: Get VoIP Blog
Call Center vs Contact Center Solutions: What’s The Difference? Call Center vs Contact Center Solutions: What’s The Difference? The idea of a call center is certainly nothing new, with phone support acting as the standard method of contact… Source: Get VoIP Blog
