Microsoft Rolls Out Outlook Customer Manager: A Free Small Business CRM Microsoft Rolls Out Outlook Customer Manager: A Free Small Business CRM On Monday, Microsoft announced the launch of Outlook Customer Manager as a free extension to Office 365 Business Premium plans…. Source: Get VoIP Blog
The Absolute Guide to Understanding and Implementing a Lead Scoring Model The Absolute Guide to Understanding and Implementing a Lead Scoring Model What Is Lead Scoring? Lead scoring is a process in which a score, based on value-assigned criteria, is given… Source: Get VoIP Blog
The 9 Essential Integrations Your CRM Software Should Have The 9 Essential Integrations Your CRM Software Should Have The CRM software that works best is the one with the highest user adoption. The more your people are willing… Source: Get VoIP Blog
The Beginner’s Guide to Understanding CRM The Beginner’s Guide to Understanding CRM Customer Relationship Management (CRM) protocols seek to streamline interactions between a company and its clients for mutual gain. CRM seeks… Source: Get VoIP Blog
The Complete Guide To Managing Remote Call Center Agents The Complete Guide To Managing Remote Call Center Agents As our technology trends continue to progress, the workforce as we know it has begun to change shape. With the… Source: Get VoIP Blog
Salesforce & VoIP Telephony Integration: Bridging the Gap Salesforce & VoIP Telephony Integration: Bridging the Gap As one of the most widely adopted customer relationship management (CRM) solutions, Salesforce is undoubtedly a game-changer. They have provided… Source: Get VoIP Blog
