The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction a customer has with a business…. Source: Get VoIP Blog
2017 Will Be The Year of The Omni-Channel Experience 2017 Will Be The Year of The Omni-Channel Experience As customer expectations grow, customer service must too evolve to match the demands, from beyond simple call center software solutions…. Source: Get VoIP Blog
Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Earlier this year, both Genesys and Interactive Intelligence shook the market up by announcing their move to combine forces. That… Source: Get VoIP Blog
Are Chatbots The Next Step For Customer Service? Are Chatbots The Next Step For Customer Service? As a product of the immense artificial intelligence research that has taken off in 2016, chatbots are just one example… Source: Get VoIP Blog
Call Center vs Contact Center Solutions: What’s The Difference? Call Center vs Contact Center Solutions: What’s The Difference? The idea of a call center is certainly nothing new, with phone support acting as the standard method of contact… Source: Get VoIP Blog
Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business Avaya has announced today a new array of innovations and solution offerings to enhance customer experience. The company is launching… Source: Get VoIP Blog
