Self-Service IVR: Do’s and Don’ts, Benefits & Downsides Self-Service IVR: Do’s and Don’ts, Benefits & Downsides Customer self-service exists in many forms today–from website chat and video tutorials to online user forums and interactive product demos…. Source: Get VoIP Blog
The Do’s and Don’ts of Automated Attendant Scripts The Do’s and Don’ts of Automated Attendant Scripts I don’t know about you, but whenever I encounter what seems like a never-ending list of options read to me… Source: Get VoIP Blog
25 Great Add-ons Your Contact Center Needs to Stay on Top in 2017 25 Great Add-ons Your Contact Center Needs to Stay on Top in 2017 It would be a bit of an understatement to simply say that technology has rapidly been improving our lives. This,… Source: Get VoIP Blog
The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction a customer has with a business…. Source: Get VoIP Blog
